Aftersales Manager

Established in 2019 by Founder and CEO Kevin Czinger and Co-Founder Lukas Czinger, Los Angeles‑based Czinger Vehicles is an industry‑disrupting performance vehicles brand pioneering a new era in the automotive space by fundamentally changing the way cars will be designed and manufactured for generations to come. Built around a core ethos of utilizing revolutionary, proprietary technology to create vehicles equipped with both dominating performance and iconic design, Czinger represents a radical transformation of the manufacturing sector and the future of human‑AI design within an environmentally sustainable system.

Czinger’s halo vehicle, the 21C hypercar, has received global attention for its record-breaking performance and the revolutionary design and manufacturing technology it embodies. It is the physical representation of over 550 patents filed across A.I. based generative design, materials, additive manufacturing, and assembly. This novel technology and world class engineering has enabled the 21C to set production lap records at both Laguna Seca and Circuit of the Americas. As a business Czinger is the unique combination of a deep technology company, consumer product company, and performance brand.

Czinger Vehicles places an emphasis on talent and is known globally for their world class team. 

The Aftersales Team at Czinger Vehicles works to ensure a positive customer experience that supports retention and brand loyalty. The Manager of Aftersales will be accountable for the leadership and performance of team members across technical and administrative functions. The Manager of Aftersales works directly at the intersection of technical and business activities. This position is responsible to drive the after sales business, provide leadership across the workshop, spare parts, and administrative functions, while maintaining a strong connection with department heads. 

You are analytical and possess a great attitude and aptitude for learning. You are comfortable with financial management and P&L responsibilities. You are at ease with various IT tools/systems. You are pragmatic in managing escalations within legal guidelines. You are a dynamic leader, communicating clearly and effectively across teams. You are proactive and methodical, understanding the various inputs to the repair process. You effectively translate variations in repair activity and productivity into corrective action to maintain service delivery lead time. 

Essential Duties and Responsibilities: 

• Guarantee the service lead time and quality of repairs over time. 

• Function as key liaison between Czinger Vehicles and retail dealer network service staff. 

• Manage capacity (technical/non-technical resources) at each stage of the repair process, supported by a clear and shared decision-making process. 

• Master the management of physical, system/ERP flows, and reports in order to identify any drift. 

• Understand and anticipate the seasonality of the repair activity on different time scales based on repair and sales history. 

• Develop skills and versatility of the technical resources available through appropriate training. 

• Master the various mechanisms of the repair process (flow, work in progress, batches and transfer frequencies, priority management, date management, sequence of operations, standardization, etc). 

• Ensure strict compliance with the application of the mechanisms (compliance with procedures, quality monitoring and technical guidelines according to defined standards). 

• Identify opportunities for improvement and implement the corresponding improvement processes, including inter-market best practices. 

• Ensure the maintenance of the dealer workshop organization, as well as the facilities, equipment and tooling. 

• Ensure daily monitoring of repair activity and performance (service rate, productivity and quality of repairs). 

• Required to understand and keep abreast of all federal, state and local regulations that affect their operations. 

• Implement a decision-making process shared and understood by all teams to initiate the necessary corrective actions to maintain performance over time. 

• Drive market communication across the decentralized network; work with local delegate(s) and monitor the activity of the network. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities, required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience: 

•At least 5 years’ experience working as an Automotive After Sales Service Manager / Director. 

•Excellent communicator. Multilingual is a plus. 

• Ability to work independently and within a team - accountable for your own actions and able to act with both urgency and integrity towards both personal and shared work goals. 

•Desire and drive to always be learning. 

•Excellent attention to detail, with ability to multi-task and manage deadlines at the same time. 

•Experience with recruitment. 

•Excellent interpersonal and communication skills, both verbal and written. 

•Customer-focused attitude with high level of professionalism and ability to communicate across diverse groups of employees and departments. 

Math Ability: 

•Proficient mathematical skills. 

Reasoning Ability: 

•Ability to apply common sense understanding to carry out instructions furnished in written or verbal form. 

•Strong analytical and management skills. 

•Flexibility working with leadership and across all levels of the organization. 

•Ability to use appropriate methods to handle issues in a variety of circumstances. 

Software Skills: 

•Oracle, TeamCenter, Siemens NX experience is required. 

•Excellent computer software skills, requiring a high-level proficiency with Microsoft applications, including Word, Excel, PowerPoint, and Outlook. 

What You’ll Get :

Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.  

Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time. 

Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind. 

Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance. 

Inclusive and Collaborative Environment: Join our inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, embracing diversity, and fostering innovation to reduce our footprint by integrating people and technology. 

Czinger Vehicles Inc. is an equal opportunity employer committed to diversity in the workplace. Our positions adhere to all statutory and regulatory requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. 

Disclosures:

In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. CZV, Inc is an equal opportunity employer committed to diversity in the workplace. Our positions adhere to all statutory and regulatory requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

EEO Poster 

E-Verify: Right to Work

Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

 Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish) |

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records.