Agency Account Manager

Description

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos.

We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard.

Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more.

Our products:

• Artlist: an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, and more. 
• Motion Array: the ultimate destination for creators, including high-quality video templates by the world’s top motion designers, presets, plugins, music, SFX, stock footage, graphics for design, motion graphics, and stock photos.

We’re growing fast and looking for an inspirational Agency Account Manager to join our new Enterprise Account Management team. We’re searching for candidates who embrace challenges, are eager to learn, and are passionate about succeeding.

The Artlist Account Management team was recently launched, and so in addition to a positive attitude, we’re looking for great people who are hands-on, and keen to make an impact - both when working with clients, and our leadership team, to help to build best-in-class practices.

The role requires team players who create long-term, trusting relationships which both deliver value and happy clients, who will be delighted to retain and grow their business with Artlist.

Wake up for this:

• Managing a portfolio of assigned accounts
• Proactively leading all client renewal and upsell activities
• Develop trusted advisor relationships with key accounts, customer stakeholders
• Showcase Artlist's value proposition aligned to the clients’ creative business needs
• Keep regular customer engagement and touchpoints to gain feedback and check-in
• Accountable for performance forecasts for renewals and upsells
• Maintain an accurate CRM and individual pipelines
• Collaborate with sales teams to ensure smooth handovers and a great client experience
• Handle technical or commercial challenges and escalation processes
• Work with Artlist Content teams to deliver added value to clients wherever possible

Requirements

The ideal candidate has: 

• A winning mindset, positive attitude, and likes to take ownership for business initiatives and tasks
• Ability to multitask client day-to-day activities and larger Account Management initiatives.
• Min. 1-2 years of Account Management experience dealing with renewals and upsells
• Excellent knowledge of account management practices, portfolios creation, renewal tracking - must
• Proficiency in presentation building and CRM software processes (Salesforce, Monday.com)
• Ability to manage worldwide accounts (EMEA, APAC, US) 
• Languages: English (native level or equivalent) - must
• Excellent communication skills - verbal and written - must
• Additional language (a big bonus!!)
• Knowledge of the creative / digital agency ecosystem (a bonus!!)