Agency Experience Coordinator

 Our Agency Experience Coordinator is an energetic, detail-oriented, self-starter with a fabulously positive attitude that helps contribute to and maintain an office environment that allows for employees to feel comfortable and inspired every day, augmenting our agency culture. They are a friendly face welcoming employees and guests, and a resource for team members to ensure they have the workspace they need to do their best work. They are an integral member of the agency operations team. 

Primary responsibilities include but are not limited to the following: 

• Serve as the first point of contact for all employees, agency visitors and deliveries; a go-to person known for helping employees get quick answers to their questions 
• Communicate effectively and professionally with employees’ service requests, seeking solutions quickly, ensuring a welcome 
• Serve as a team player within the operations team, collaborating with the team and supporting each other while taking ownership of and responsibility for your own tasks
• Receive all main-line phone voice mails, responding and directing them to the appropriate employees as needed
• Conduct rounds to ensure all agency common areas are stocked (kitchens, supply rooms, printer areas) and that everything is organized (all furniture reset daily, all desks reset to sitting position, all desks/conference rooms/meeting areas completely cleaned of any objects left behind)
• Monitor/maintain office/pantry supply inventories and facilitate all supply orders  
• Maintain conference rooms and assist with booking meetings
• Ensure that all rooms have the supply kits that they need
• Ensure that tech is connected and running; remotes/keyboards are charged and ready for use
• Assist with agency meeting card expense reconciliation with agency admin team
• Assist with employee onboarding and off-boarding:
• Assist with office events and experiences, including planning, ordering supplies, setup, and breakdown
• Help coordinate and manage on-site vendor work (janitorial, vending machines, etc), making sure that work needed is scheduled and is completed as requested and on time
• Maintain floor plan as needed
• Other duties as assigned 

  Required Skills 

• Local to Boston market
• Entry level to 2 years’ experience in an office services role
• Hyper-attention to detail and accuracy
• Excellent organizational, time management, and planning skills
• Strong oral and written communication skills
• A proactive approach to responsibilities and problem solving
• The ability to prioritize many different projects simultaneously and work well under pressure
• The ability to work well independently, but the common sense to escalate when required
• Flexible team player willing to go the extra mile to get the job done
• Primarily an in-office position; 4-5 days a week

The salary range for this position is $40,000 to $50,000.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience and qualifications.