Agency Manager - Gateway Agency

An Agency Manager at COUNTRY oversees and provides support to captive/exclusive agents to help them market, sell and service the company's products and services. Develops agency business goals including sales targets, delivers product-related training, implements company policies and procedures, and serves as liaison between the agents and home office and other field operations.

This position is based out of our agency office in Belleville, IL, five days per week.

How does an Agency Manager make an impact?

• Recruits, tests, selects, and retains new agents. Must follow recruiting and selection procedures of COUNTRY when offering an associate or trainee agent agreement.
• Advises agents on best practices for selling the full array of COUNTRY offerings and managing a successful agency, taking ownership in agents' success.
• Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.
• Accomplishes financial objectives by determining service level required; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas. Maintains current contact information for all employees in applicable areas and communicates with non-recovery employees during a disaster.
• Foster a positive environment where all team members are motivated and committed to contribute their best work.
• Create a safe environment where team members are supported to make decisions and take action to achieve goals and objectives.
• Take personal responsibility for making tough decisions, meeting commitments and adapting to ensure expected results are achieved.
• Assume responsibility for implementing practices to integrate diversity, equity and inclusion while holding self and others accountable.