Agency Partner Manager

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come. 

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About Role

As an Agency Partner Manager at Kustomer, you’ll be the architect of a brand-new agency partner program. Your primary goal is to drive revenue by forging meaningful and revenue-generating relationships with digital marketing and advertising agencies. Leveraging your playbook and industry know-how, you’ll prospect, engage, onboard and collaborate with top-tier agencies, influencers and affiliates. You’ll serve as the critical bridge between Kustomer and our agency partners, ensuring a mutually beneficial partnership that aligns with our Kustomer platform. This role is focused on creation, innovation, and revenue-driven results over maintenance of existing partner programs.

Key Responsibilities:

• Strategically identify and engage key players in the service industry who can amplify our impact within the Retail and E-commerce sectors. This encompasses a broad spectrum of potential partners, including Development Agencies, Digital Marketing Firms, Customer Outsourcing Services, E-commerce Consultants, and Industry Influencers, among others.

• Establish and nurture mutually beneficial agency relationships, positioning yourself as the go-to liaison for all collaborative initiatives and support needs

• Empower agency partners of Kustomer with comprehensive product training and insights, equipping them to sell Kustomer to their clients

• Collaborate with agency partners to build and oversee a sales pipeline, tracking opportunities and sharing conversion results, making data-driven recommendations for improvement

• Negotiate partnership agreements and contracts with partners, striking a balance that yields benefits for both sides and long-term success

• Use Hubspot and/or Salesforce to deliver reports that provide visibility into partnership activities, customer retention and key performance metrics.

Key Qualifications

• Bachelor's degree in Business, Marketing, or a related field is preferred

• 8+ years of experience of successful agency partnership development and management in the SaaS industry.

• Strong understanding of digital marketing, advertising,SaaS solutions and the Shopify ecosystem.

• Exceptional negotiation and communication skills.

• Ability to build and maintain relationships with key stakeholders internally and externally.

• Analytical mindset with the ability to use data to drive decisions.

• Results-oriented and self-motivated.

• Willingness to travel as needed.

• Strong understanding of digital marketing, advertising, SaaS solutions and the Shopify ecosystem.

• Exceptional negotiation and communication skills.

• Ability to build and maintain relationships with key stakeholders internally and externally.

• Analytical mindset with the ability to use data to drive decisions.

• Results-oriented and self-motivated.

• Willingness to travel as needed.

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.