Agency Partner Manager (Sydney, NSW)

About Okendo

We believe happy customers make the best marketers.

That’s why we built Okendo – the customer marketing platform that creates stronger connections between consumers and the brands they love.

Using Okendo, Shopify brands can grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value.

Our unified platform and unique suite of products for Reviews, Referrals, Quizzes, Loyalty, and Surveys is trusted by 12,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.

How you'll create impact

Partner Ecosystem Management

- Nurture Partner Relationships

- Establish regular meeting cadences with partners to foster strong relationships.

- Set up dedicated communication channels (e.g., Slack) to facilitate seamless collaboration.

- Organize partner events to enhance rapport and build your relationships.

- Develop and execute email campaigns to nurture and engage current partners.

- Promote new products and special offers to maximize portfolio submissions.

Own Partner Education

- Organize informative sessions (Lunch and Learns) to educate partners about Okendo's full platform offerings.

- Ensure partners have a comprehensive understanding of Okendo's capabilities.

- Represent Okendo on webinars and in-person events to effectively communicate value propositions to partners.

Drive Revenue

- Effectively manage the partner portfolio, ensuring maximum yield from partner-driven deals.

- Evaluate and measure performance metrics including Closed Monthly Recurring Revenue (MRR), new partner acquisitions, partner churn, total leads, emails, meetings, and events.

- Implement strategies to incentivize partners to ascend tiers within the partnership program.

Prospecting, Outreach, and Lead Tracking

- Identify and research potential partners and their services.

- Execute targeted outreach to engage partner prospects.

- Conduct comprehensive product demos for new partners, providing an overview of the tool and integrations.

- Monitor referred leads as they progress through the sales pipeline.

- Partner closely with the Onboarding team to ensure smooth transition from lead to active customer.

Cross-Functional Collaboration:

- Collaborate closely with internal teams, including success, sales, and marketing, to identify and leverage opportunities for promoting Okendo.

What we need from you:

• 3+ years in partnership management and within eCommerce technology, digital marketing or development agency ecosystem.
• A proven track record of meeting and exceeding KPIs.
• Excellent written and verbal communication skills.
• Ability to prioritize competing projects and outstanding organizational skills.
• Willingness to travel up to 25% of the time.
• Experience with Hubspot is a plus.

1-Month Success

• Master the art of a strong Okendo Partner demo call
• Gain a deep understanding of the Okendo product
• Begin identifying new potential Agency Partnership opportunities
• Onboard your first Okendo Agency Partners

6-Month Success

• Have a regular cadence set up with your Agency Partners
• Be regularly onboarding new Agency Partners
• Identify merchant referral opportunities from your Agency Partners
• Identify co-marketing opportunities with Agency Partners
• Provide ongoing enablement and training to Agency Partner teams
• Assist with coordination of Agency Partner related events, webinars, and other co-marketing activities
• Actively source opportunities for Okendo feature in Agency Partner-organized initiatives

1-Year Success

• Continue to grow the Agency Partner referral engine
• Work closely with GTM teams for Agency Partner enablement around new integration and product releases
• Grow overall awareness of the Okendo product through the Agency Partner Network

What we value:

One Team

We are one team committed to the same mission. We trust, respect, and value each other. We recognize the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates.

Champion the customer

Our customers are the heart of our business and the pursuit of their success is our north star, At every step, we prioritize their interests in our thinking and actions.

Strive for Excellence

We commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve.

Extreme Ownership

We own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems.

Integrity Always

We are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise.

Always Day One

It’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritize agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt.

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