Agency Relationship Manager

Job Description

JOIN THE ASSURANCEAMERICA TEAM

Are you ready to drive collaboration and ignite success in the fast-paced world of auto insurance? As an Agency Relationship Manager at AssuranceAmerica, you will embark on an exhilarating journey of forging powerful alliances and steering innovation in our dynamic industry.

Agency Relationship Manager

The Agency Relationship Manager will be at the forefront of creating, nurturing, accelerating relationships with our network of independent agents by managing a small team. Your mission? To empower our agency partners, enhance their performance, and reshape the auto insurance landscape.

You will thrive in this role if you are an architect of collaboration, a champion of innovation, and a driver of change. We are looking for someone who can rev up our agency partnerships, supercharge productivity, and turbocharge success.

About the ROLE

Each day at AssuranceAmerica is different, but as Agency Relationship Manager in Sales, you will:• Strategic Alignment & Execution: Create, deploy, and execute strategic initiatives aimed at enhancing agency expansion, premium growth, and customer retention.• Licensing Management: Manage and oversee the agency licensing and appointment process to ensure compliant with legal and regulatory standards. Review and oversee partnership agreements to ensure they align with the company's business objectives.• Agency Compliance: Develop, implement, and update compliance policies and procedures for agency partnership. Review and oversee appointment contracts to ensure they align with the company's business and regulatory requirements. Maintain comprehensive records of agency compliance activities, audits, and performance reviews. • Budget Management: Manage budget allocations for agency partnerships, ensuring resources are utilized efficiently.• Agency Relationship Management: Cultivate and maintain strong, productive relationships with our network of insurance agencies. Serve as the primary point of contact for agency inquiries, concerns, and support needs. Conduct regular agency visits and assessments to identify areas for improvement and opportunities for growth. • Growth Initiatives: Collaborate with the Sales, Product Management, IT and Legal teams to identify opportunities for expanding our agency network. Participate in the recruitment and onboarding of new agency partners ensuring they are fully equipped to represent our brand effectively.• Agency Support: Provide ongoing support and assistance to agency partners, addressing inquiries, resolving issues, and ensuring timely responses. Collaborate with various internal departments to support agencies in delivering exceptional service to policyholders. Coordinate training sessions and workshops to keep agencies updated on product offerings, procedures, and best practices.• Performance Monitoring: Track agency performance and key performance indicators (KPIs), providing feedback and guidance to improve operations. Review and analyze agency reports, identifying trends and areas for improvement.• Data Analysis: Leverage data to evaluate performance metrics, agent satisfaction, and overall agency support effectiveness. Use insights to drive decision-making and improvements. • Problem Solving: Tackle challenges head-on, using creative problem-solving and critical thinking skills to resolve agent issues and promote a culture of continuous improvement.• Documentation and Reporting: Maintain accurate records of agency interactions, issues, and resolutions. Prepare regular reports to senior management on agency performance and other areas requiring attention. • Customer-Centric Focus: Maintain a customer-centric approach in all interactions, ensuring our agents receive the highest level of support and satisfaction.• Other: Assist with special projects as assigned by the SVP of Sales & Service.

Requirements

About YOU• Results-driven, with the ability to set and achieve goals. • Problem solving skills with a "can-do" attitude. • A creative and forward-looking strategist at ease with making decisions based on data.

Required• Bachelor's degree in Business Administration, Insurance, or a related field.• Exceptional communication and interpersonal skills.• Strong leadership and team management capabilities.• Willingness to travel to meet with agency partners when necessary.• Proficiency in CRM software (ie Salesforce)

Preferred• Knowledge of auto insurance products, regulations, and industry trends and best practices.• Proven experience in the insurance industry with a focus on agency support and management.• Prior management experience directing the day-to-day responsibilities of a team.

Physical Requirements• Prolonged periods sitting at a desk and working on a computer.• Must be able to lift 15 pounds at times.• Must be able to travel.

Benefits

About US• We are direct, results-driven, and dedicated to the success of our business and each other.• We cover the cost of health-related benefits for our Associates.• We are a diverse group of thinkers and doers.• We offer many opportunities to grow in your professional skills and career.• We fight homelessness by directing 5% of our earnings from each policy we sell to organizations that help those in need. We call it our Generous Policy.

WHAT WE OFFER • AssuranceAmerica provides these benefits to Associates:

o Premium healthcare plans: All full-time Associates and part-time Associates working a regular schedule of 30 hours, or more, are eligible for benefits including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.

o Employer Paid Benefits: We enroll all eligible Associates in Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card which includes Teladoc™, Pet Insurance and Health Advocate.• Additional Benefits:

o 401(k) Employer Match: We want to help you prepare for the future, now. All full-time and part-time Associates over age 21 are eligible to participate in the 401(k) Savings Plan. AssuranceAmerica will match 100% of the first 4% of an Associate's contributions.

o Engagement Events. We make time for fun activities that strengthen Associate relationships in all our locations.

o Annual Learning Credit: Want to learn something new? We'll reimburse you for approved educational assistance, up to $5,250 annually. • Time Off:

o Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military Leave Pay, and Jury Duty Pay.

YOU'RE INVITED TO APPLY

We believe the right fit is more important than a checklist. If you have most of what we're looking for in this role and our culture and mission speak to you, contact us. We want to hear from you!