Agent Experience Manager
Company
Compass
Location
Aliso Viejo, CA
Type
Full Time
Job Description
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Manager (AEM) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
Please note: this role is 100% in-office based in Laguna Beach, CA and will require 1-2 days per week in our Dana Point office.
Want more jobs like this?
Get jobs in Aliso Viejo, CA delivered to your inbox every week.
At Compass You Will:
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
What We're Looking For:
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate is a plus
- Previous experience with live or virtual training is a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
- Passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
Compensation:
The base pay range for this position is $28-$31 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks that You Need to Know About:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Date Posted
01/24/2025
Views
0
Similar Jobs
Software Engineer, Data Platform (Lead) - Benchling
Views in the last 30 days - 0
Benchling a leading biotechnology company is seeking a Senior Software Engineer to design and implement scalable multitenant services and APIs The rol...
View DetailsSenior Product Manager, Enterprise - Atlassian
Views in the last 30 days - 0
Loom a video communication platform for asynchronous work is seeking a Senior Product Manager for its Enterprise team The role involves defining strat...
View DetailsSenior Product Manager, Dev Solutions - Atlassian
Views in the last 30 days - 0
Atlassian offers a remote position for a Product Manager in the Dev Solutions team The role involves collaborating with crossfunctional teams to lead ...
View DetailsTreasury Management Officer - Technology and Disruptive Commerce - JPMorganChase
Views in the last 30 days - 0
The job posting is for a Treasury Management Officer in Commercial Banking The role involves generating new treasury management business maintaining c...
View DetailsRelationship Executive, Middle Market Banking - Executive Director - JPMorganChase
Views in the last 30 days - 0
The job description is for a Relationship Executive role in the Middle Market Banking team The role involves building and retaining profitable relatio...
View DetailsSenior Account Sales Representative - Spectrum
Views in the last 30 days - 0
The job involves selling products and services to customers in assigned nonbulk multidwelling units through doortodoor solicitation lobby events and b...
View Details