Agente Call Center

Introduction
Client satisfaction will be your ultimate goal in this role. As a Call Center Service Operations you will be on the front line serving our customers. You’ll be the technical resource and point person interacting with clients vendors and senior management to identify and resolve complex technical problems. If solving problems and helping others succeed excites you let’s talk!

Your Role and Responsibilities
Take customer calls and provide accurate satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers offering patient assistance and support
Guide callers through troubleshooting navigating the company site
or using the products or services
Ability to Multitask and use different sources of information to solve customer issues.

Required Technical and Professional Expertise
1 year of Experience in Customer Service / Call Center roles
Proficiency in English and native fluency in Spanish both written and spoken.
Flexibility to Work on different shifts
Excellent communication skills problem solving ability and a strong focus on providing exceptional customer service.

Preferred Technical and Professional Expertise
Call Center Experience of 3 years
Prior Experience in Energy/Utilities Industry
Preferably College Degree
Strong Analytic skills
Collaboration with Operational team to propose process improvement