Agile Portfolio Office Manager

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

Job Description

This role is part of Experian’s Credit and Verification Services, where our purpose is to empower and inform decisions through data and innovation. We turn complex data into clear insights that help businesses understand and support their customers. Our data is trusted by over 5,000 clients and 1.5 million consumers.

The role of the Agile Portfolio Office Manager is ideal for an experienced agile portfolio management practitioner who exemplifies what good looks like in lean and agile ways of working. In this role, you will be an enabler to drive the supporting function for the Agile Portfolio Office to enable faster delivery of the correct value to Experian customers and clients. You could do this through:

• Managing, leading, coaching and mentoring a team of Agile Portfolio Staff.
• Partner with the Agile Delivery organisation to ensure alignment in ways of working.
• Provide timely MI reporting through automation of tooling.[ES1] 

Key Responsibilities

• Lead and Manage a team of Agile Portfolio Staff, supporting multiple teams and domains, ensuring focus on the delivery of customer value
• Assess and develop skills to ensure we obtain the best out of our supporting colleagues.
• Work closely with the Agile team and project management teams to ensure the timely delivery of automated MI and reporting.
• Provide advice and recommendations on tooling choices to drive the strategic direction of the Agile Portfolio office in line with the wider UK&I business.
• Work with the Agile Portfolio Office colleagues to drive continuous improvement in management information, automation and data quality.
• Drive the creation, maintenance and sharing of knowledge management for the Agile Transformation Office.
• Be an active member of the Agile Portfolio Leadership Team, helping to implement strategic direction of the wider team and suggesting, driving continuous improvement activities.
• Make use of metrics and measures to drive insight and continuous improvement to ensure the portfolio is continuously improving (e.g. DORA, Agile maturity, Team health, RAT etc) and impediments are processed promptly.
• Use analysis to drive data led conversations when teams are not working in the best way and then use these results to influence, using various techniques changes in behaviour and culture with regards to ways of working.
• Coach and mentor, the team members and the wider business to encourage an agile mindset and ensure a safe, positive and collaborative environment to continuously improve.
• Challenge the status quo to disrupt current ways of working to improve future ways of working with a measurable outcome.
• Enable transparency of the flow value through their domain with traceability back to strategic goals.

Qualifications

• Experience recruiting, managing and leading individuals and teams.
• Deep working knowledge of agile methodologies, best practice, agile project management, agile portfolio management and experience in agile delivery environment.
• Extensive experience of Agile toolsets, with a particular focus on metrics and reporting capabilities.
• Experience balancing multiple priorities, dealing with ambiguity, and thought leadership in areas that may be new to stakeholders.
• Strong coaching, mentoring, communication, Support and interpersonal skills
• A personal style that embraces servant leadership, teamwork, cares deeply about the work and the teams, and shares openly and honestly with all.
• Relentless positivity and enthusiasm that helps teams ‘catch the spark’ of transformation and imagine new possibilities
• Proven track record of enabling data-driven continuous improvement to allow teams to deliver value at pace while maintaining quality.
• Ability to coach and mentor the team and wider business to create a safe and open environment where teams can succeed.
• The right candidate will enjoy working autonomously and is able to constructively challenge the status quo.

Everyone has different experience, and so please don’t rule yourself out if you cannot ‘tick’ all of the qualities mentioned above. Talk to us about the experience that you do have.

 Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

Additional Information

Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #ExperianLife and #ExperianWay.

Why choose us?

Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process

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