Agility Lead - Customer Identity & Authentication

Job Description
As an Agility Lead / Scrum Master, you will act as a servant leader and Agile transformational leader for your team(s), facilitating clear communication to management and to the teams.. Our Scrum Masters are open, approachable, collaborative and enjoy working with passionate people. They are proactive in solving problems to help their team(s) succeed. The Scrum Master drives Agile and Lean frameworks that result in quality product delivery and continuous improvement. They embrace agility as a practice. The Scrum Master is responsible for removing impediments that hinder the team from reaching their goals and has a flexible approach that enables the team to rapidly respond to changes.
Our culture of diversity, intellectual curiosity, and problem solving is essential to our success. We bring people together with a wide variety of backgrounds, experiences and perspectives. We support teamwork, thinking big and taking risks in a blame-free environment. We promote self-direction to work on relevant projects, while building an environment that provides support and mentorship needed to learn and grow. We are excited to see what you will bring to our team.
Responsibilities:

• Work with the Product owner to align teams with the product vision, sprint goals, and other necessary information
• Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
• Champion continuous improvement activities to reduce waste and increase productivity; coach organization to conduct continuous improvements events
• Communicate organizational impediments to leadership; clear impediments for the team
• Embrace the concept of continuous learning in your own journey and instill the same in the team(s) you coach
• Coach product owners in creation and maintenance of the product backlog including empirical planning
• Appreciate the depths of Lean and Agile practices and principles and help teams appreciate them
• Teach systems thinking and servant leadership
• Bring ideas from professional facilitation, coaching, conflict management, mediation and so on to help the team become a high-performance team

This role requires a wide variety of strengths and capabilities, including:

• Minimum of 3 years' experience in a Scrum Master role in an Agile development environment required
• Expertise with Agile and Scrum Frameworks and their application in a Product Development and delivery organization
• Clear understanding of the value of the 12 Agile principles and being able to influence the product organization and teams to align to those principles.
• Ability to coach and mentor multiple teams
• Ability to collaborate with and influence people at various levels
• Able to leverage skills from coaching, facilitation, conflict resolution and more to serve the team(s)
• Knowledge of industry wide technology strategies
• Ability to leverage capabilities across the firm to solve local problems
• Possess technical and business acumen to work effectively within a cross-functional Agile team. Business and/or Technology leadership and practical delivery experience required
• Technical knowledge of preferred programming practices (BDD, TDD, ATDD, CI/CD, automation, etc.) in order to lead the team towards the right modern Agility solutions and improvements.
• Jira experience required

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.