AgTech Customer Success Specialist - Remote NE, ID, UT

28800 Ida St Valley Nebraska 68064-8016

Why Valmont

We're Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward? Apply now.

This role is open to work remotely in Nebraska, Idaho, or Utah.

Description

As a member of Technology Customer Success team, you will be responsible for ensuring users of Prospera's technology products are fully trained on its use and available features. Technology products and services include Prospera, AgSense, BaseStation, Icon, Scheduling, Plant, and Irrigation Insights. You will support the overall technical sales team by maximizing coverage to gain market share through supporting and training the dealer and customers.

Further, you will be a knowledge point of contact and advise management from your direct market knowledge on policies, programs, objectives, and procedures as they apply to product, service, training, warranty, market share, distribution, parts, innovation, and technology.

You will work cross functionally with team members from Prospera, AgSense, and Valley to resolve anydealer and grower satisfaction issues. This position is responsible for assisting the service department on technical product warranties and services for dealers in North America.

You will also take full ownership of proper training of Valley and AgSense dealers and territory sales managers on installation and operation of Prospera, AgSense and Valley technical products and services. You will also be responsible for managing Certified Dealer Agreement requirements among participating dealers annually.

You will conduct Dealer training with support from appropriate subject matter experts and will travel to dealer and grower locations to perform the training. You will also conduct grower facing technology training at Dealer hosted events and attend regional trade shows to support the dealer network.

This position covers North America and is therefore not assigned a specific territory boundary.

Requirements

-Bachelors with 6+ years relevant experience OR Associates Degree with 4+ years relevant experience

-Two years' experience working directly with dealer sales and service personal

-Ability to travel in local area and internationally , if assigned, up to 75% of the time

-Ability to resolve complex problems and large challenges

-Ability to establish and cultivate excellent working relationships with dealers and customers

-Strategic thinking ability with tactical and detailed execution

- Expertise in the use of influence, team participation, consensus building and dealer/customer/grower

communication

-Ability to work within a broader sales team to achieve company goals

-Passion and integrity with the drive to excel and deliver exceptional results

Highly Desired Qualifications

-A bachelor's degree in engineering, Business, Agricultural Mechanization and Business, Agricultural

Sciences (agronomy, soil science, crop production, etc.), Mechanized Agriculture or Agricultural

Economics

-Experience with mechanized irrigated agriculture and irrigation scheduling

-Experience with customer Success management for ag technologies

-Experience using Salesforce

-Experience working with RTK GPS equipment, single and multi-frequency GPS equipment, and/or

cellular communications networks

-Strong understanding of electronics, computerized control modules, VHF (very high frequency)/UHF

(ultra-high frequency) communication methods, satellite and cellular communication technologies, PLC

(programmable logic controllers) and GPS (global positioning system) technologies

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email [email protected].