Team: General
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an AI Agent Experience Designer - REMOTE. This role is essential for enhancing the efficiency and capabilities of AI-driven agents, such as chatbots. By leveraging analytical skills and user experience insights, you will ensure these agents deliver precise and high-quality interactions. Your contributions will drive improvements, align with business goals, and provide a seamless experience for users. Collaboration with various stakeholders is key to the success of this position.
Accountabilities
Define and document AI agent behavior, including quality targets and compliance constraints.Translate workflows and policy rules into actionable use cases for effective implementation.Maintain a clear connection between user requests and agent behavior.Drive stakeholder reviews and validation prior to deployment.Craft and iterate guidelines for prompts to ensure accuracy and consistency.Establish a library of reusable prompts and track version history.Analyze live interactions to spot issues and enhance response mechanisms.Collaborate with technical teams to set up testing and release protocols.Develop an appropriate voice and interaction style for agents.Create conversation paths that manage user interactions smoothly.Formulate guidelines on when to engage users versus escalating to live support.Ensure terminology aligns with operational expectations.Utilize plan documents for delivering accurate responses.Align the agent experience with operational procedures and practices.Support engineering efforts for coherent question responses.Be the authority on acceptable agent behavior post-launch.Manage and update key operational documents and artifacts.Create training materials for both internal support teams and business stakeholders.Establish a protocol for modifying prompts and workflows as needed.Collaborate on prioritization of conversational AI use cases.Maintain a comprehensive set of test cases for critical scenarios.Requirements
Bachelor’s degree in Computer Science, Math, Statistics, UI/UX, Process Design or equivalent experience.6+ years in business analysis, conversational AI, UX writing, or related fields.Experience with chatbot, voicebot, and IVR system design.Strong ability to translate business needs into user-friendly scripts.Proficient in prompt design with hands-on experience in data-driven adjustments.Excellent writing and editing skills, especially in regulated environments.Ability to navigate ambiguity and set standards in evolving roles.Collaborative mindset with experience working with diverse teams.Successful history of deploying conversational AI solutions.Experience with regulated documentation and policy translation.Benefits
Flexible working environment promoting remote work.Comprehensive benefits package including health, dental, and vision insurance.Generous paid time off and support for continuous education.Technology stipend for maintaining remote work capabilities.Employee Assistance Program for personal and professional support.Opportunities for professional growth and development.