AI and ML Engineering Manager

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

The role:

At Aisera, we’re building a world-class AI and ML Engineering Team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. You will be expected to be resourceful, a selfless leader, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities.

What you will do:

• Lead a group of talented data scientists and ML engineers to deliver machine-learning and AI solutions to production.
• Hire and directly lead a diverse team of world class engineers while being responsible for driving all aspects of implementation, quality assurance, continuous integration and deployment, and application monitoring
• Create and instill a team culture that focuses on engineering excellence, encourages deep engagement with our customers and out of the box thinking
• Mentor technical leaders and high bars for excellence in architecture and code design
• Perform hands-on data analysis, build machine-learning models, run regular A/B tests, and communicate the impact to senior management.
• Participate in the design and review of features, technology choices, architecture, designs, time and budget estimates, and test strategies
• Handle project scope and risks with data, analytics and creative problem solving
• Develop and evolve engineering processes and collaboration models to optimize team efficiency and collaboration

What You'll Need:

• Bachelor's Degree or higher in Computer Science, Computer Information Systems, Software Engineering or Mathematics or equivalent experience
• 6+ years of software development experience
• 3+ years managing engineers
• 2+ years of the machine learning or related experience

Benefits of Aisera

Fun place to work

Demanding job

Great team

Great opportunity

Aisera Benefits

Medical, dental, and vision benefits

Holidays and flexible PTO

Paid family leave

401(k) plan

Stock Options

Employment Assistance Program