AI Customer Strategy

Regal

AI Customer Strategy

Posted Yesterday

Easy Apply

Be an Early Applicant

New York NY USA

Hybrid

175K-250K Annually

Senior level

Artificial Intelligence • Marketing Tech • Software • Conversational AI • Generative AI

Transform your customer experience with Voice AI Agents customized for your company

The Role

Lead customer launches manage a team of engineers define success metrics and drive implementation excellence for AI-powered communication solutions.

Summary Generated by Built In

ABOUT US:

Founded in 2020 Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data easy to customize and monitor always available and ready to take action. Power better support sales and operations – with way less effort. Our founders Alex Levin and Rebecca Greene helped build Angi (Angie’s List HomeAdvisor and Handy) to over $1.5B in revenue.

Based in Manhattan we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective Homebrew and Emergence Capital.

Come join us as we create a category-defining company and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We’re moving fast and the numbers speak for themselves:

- Partnered with enterprise brands like Google AAA Ro Coursera

- Raised $82M (top tier investors including Emergence & Homebrew)

- Completed 250M+ calls

- Driven $7B revenue for customers

- Scaled to $##M ARR

- Built amazing NYC (Midtown) in office culture

ABOUT THE ROLE

In the AI Customer Strategy role at Regal you’ll lead customer launches and manage a team of Forward Deployed Engineers responsible for bringing our AI Agents to life in production. Each customer deployment is a fast-paced high-impact product launch. You’ll own the overall customer strategy align stakeholders shape execution plans and ensure every customer achieves measurable impact within their first two weeks.

In this role you’ll define how Regal partners with customers to operationalize AI. You’ll build repeatable playbooks refine our launch methodology and help scale a world-class customer strategy organization. You’re equal parts trusted advisor to customers and an internal leader to your team.

This role is for someone who doesn’t know the meaning of “not my problem.” You take end-to-end ownership step into ambiguity and do what it takes to move customers forward. It’s a unique opportunity to work with founders at the forefront of AI innovation and shape the future of AI-powered communication. Whether you are a former CS undergrad who went into business or an MBA graduate with technical chops this is your opportunity to lead from the front.

RESPONSIBILITIES:

Own end-to-end customer delivery from kickoff to go-live overseeing multiple launches at once while ensuring quality velocity and customer satisfaction
Manage a team of Forward Deployed Engineers reviewing work unblocking challenges and helping prioritize customer and internal initiatives
Define success metrics and ensure every AI Agent drives measurable business outcomes
Partner closely with Product AI and Customer Success to translate customer deployment insights into roadmap priorities voice model improvements and scalable implementation playbooks
Define and continuously refine Regal’s playbook for implementation excellence
Drive growth and strategic impact by owning revenue-generating initiatives expanding AI adoption and use cases delivering data-driven insights to leadership and the board and contributing to Regal’s overall company strategy
Expect to travel ~1 week per month for key customer launches executive reviews or cross-functional workshops

ABOUT YOU:

6–15 years of experience in technical customer-facing or product leadership roles with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
Experienced in managing enterprise customer deployments integrations and cross-functional initiatives balancing customer urgency with long-term scalability
Commercially minded you understand how successful deployments unlock renewals expansions and customer advocacy
Strong analytical skills who defers to using data to inform decisions define success metrics and drive continuous improvement
Exceptional project management and organizational skills — able to simplify complexity prioritize competing initiatives and hold teams accountable while setting clear strategic direction
Relentless ownership mindset: no task is too small hands-on when needed and equally skilled at leading teams coaching talent and partnering with executives
Working knowledge of APIs data flows and light-coding experience (JavaScript Python or similar)

BENEFITS/PERKS:

We care about your health!
Medical Dental and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
Subsidized ClassPass membership
We care about future you!
401k Plan
Paid parental leave
Pre-tax commuter benefits
We care about connection!
In-office breakfast and snacks daily
Happy hours team outings & annual off-sites
Complete laptop workstation
& more to come!

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F.

*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it) we want to hear from you!

Skills Required

6-15 years of experience in technical customer-facing or product leadership roles
Experience managing enterprise customer deployments and integrations
Strong analytical skills and data-driven decision making
Project management and organizational skills
Working knowledge of APIs and light-coding experience

What the Team is Saying

View all jobs at Regal

View Regal Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: New York NY

80 Employees

Year Founded: 2020

What We Do

Founded in 2020 Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data easy to customize and monitor always-available and ready to take action. Our Values Customers are Royalty We serve our customers above all else. If we don’t earn their love someone else will. Fast Execution Wins We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing. Growth Mindset Your learning curve should be as steep as the company’s growth curve. Data Beats Opinion We make decisions based on analysis and data not anecdotes. Enjoy the Journey We bring our whole selves to work and build meaningful friendships. We appreciate and are kind to each other.

Why Work With Us

At Regal every team member makes an impact. We move fast solve complex challenges and build game-changing AI solutions—together. Our culture thrives on fast execution data-driven decisions and continuous learning. If you want to grow be challenged and work with brilliant motivated people Regal is where you want to be.