AI Governance Program Manager

• Execute AI governance workflows including intake validation documentation completeness checks review coordination and closure tracking
• Support and execute backlog remediation activities including identifying scoping batching and processing AI solutions requiring governance review
• Ensure high-quality documentation quality control (QC) and audit readiness across AI submissions and remediation artifacts
• Coordinate and drive follow-ups with business owners procurement partners and vendors to ensure timely resolution of governance requirements
• Maintain and oversee structured tracking of AI governance and remediation status to support leadership reporting and audits
• Apply defined prioritization and decision logic to support routing and triage of AI work
• Prepare executive-ready summaries metrics and progress updates related to AI governance activity
• Contribute to maintenance and refinement of operational documentation job aids and templates
• Independently manage complex or higher-volume AI portfolios and remediation scopes
• Apply judgment to prioritization sequencing and escalation of non-standard or higher-risk AI cases
• Partner closely with senior stakeholders across procurement compliance risk and technology to resolve AI governance gaps
• Identify operational risks bottlenecks and opportunities for improvement; lead small enhancements to workflows or processes
• Support scaling and standardization of AI governance operations across the Responsible AI program
• Provide informal guidance or mentoring to junior team members supporting RAI operations

• Bachelor's degree or equivalent practical experience
• 2+ years of experience in program or project management supporting operations governance compliance risk or technology-enabled initiatives

• Experience independently managing complex or higher-volume programs or operational initiatives
• Demonstrated judgment in prioritization sequencing and escalation decisions
• Experience working in a healthcare or similarly regulated environment with an understanding of documentation standards audit readiness and compliance expectations
• Ability to produce executive quality reports and partner effectively with senior stakeholders across technology compliance procurement legal and security teams

• Proficiency with Microsoft productivity tools (Outlook Excel Word PowerPoint Teams). Experience using AI-enabled tools for personal productivity in alignment with enterprise standards
• Strong written and verbal communication skills

What We Do

Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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