AI Solutions Engineer - Post Sales

At Weights & Biases our mission is to build the best tools for AI developers. We founded our company on the insight that while there were excellent tools for developers to build better code there were no similarly great tools to help ML practitioners build better models. Starting with our first experiment tracking product we have since expanded our solution into a comprehensive AI developer platform for organizations focused on building their own deep learning models and generative AI applications.

Weights & Biases is a Series C company with $250M in funding and over 200 employees. We proudly serve over 1000 customers and more than 30 foundation model builders including customers such as OpenAI NVIDIA Microsoft and Toyota.

We're hiring an AI Solutions Engineer Post Sales to help our customers solve difficult real-world problems and engage in ground-breaking research by using our developer tools in their machine learning pipelines.

In this role you'll be working with the most sophisticated ML/GenAI teams in the world working on some of the toughest ML/GenAI problems in computer vision robotics natural language processing Large Language Models (LLMs) and more. This specific role will be focusing more on Weights & Biases’ engagement with prospective customers who are evaluating Weights & Biases for their use case. You'll have the opportunity to work with ML/GenAI teams across multiple industries to uncover their ML/GenAI needs improve their ML/GenAI workflow explore how Weights & Biases fits into their environment collaborate on projects and educate them on the best practices of our product.

Solutions Engineers on our Field Engineering team play a vital role in the success of our customers at Weights & Biases. You'll collaborate with the Sales Support Product and Engineering teams to lead the technical success of our customers after the sales process acting as the primary source of knowledge and representative to our customers. You will play a key role in customer adoption partnering with our product team to steer product development based on customer feedback and usage patterns.

This is an ideal opportunity for anyone with machine learning experience who is customer-focused and eager to work with the top ML/AI companies globally focusing on ensuring customer success and adoption post-sales.

Responsibilities:

• Master the implementation of complex ML pipelines and GenAI applications for engineering teams leveraging Weights & Biases products to ensure smooth customer onboarding and adoption processes.

• Serve as a trusted advisor to new customers by identifying their desired outcomes and clearly communicating Weights & Biases’ product best practices ensuring their success through effective integration and optimization in the post-sales adoption phase.

• Serve as a pivotal link between customers and internal R&D teams by continuously providing customer feedback and advocating for customer needs thereby directly influencing the product roadmap and enhancements to reflect real user experiences trends challenges and successes.

Requirements:

• 3-5 years of relevant experience in a similar role

• Strong programming proficiency in Python and an eagerness to help ML and GenAI application builders through knowledge of deep learning frameworks like TensorFlow/Keras PyTorch Lightning and tools such as Streamlit LangChain etc.

• Excellent communication and presentation skills both written and verbal

• Ability to effectively manage multiple conflicting priorities respond promptly and manage time effectively in a fast-paced dynamic team environment

• Ability to break down complex problems and resolve them through customer consultation and execution.

• Experience with cloud platforms (AWS GCP Azure)

• Experience with Linux/Unix

Strong Plus:

• Experience with GenAI and LLMs

• Proficiency with one or more of the following packages: HuggingFace Fastai scikit-learn XGBoost LightGBM Ray

• Experience with hyperparameter optimization solutions

• Experience with data engineering MLOps LLMOps and tools such as Docker and Kubernetes

• Experience with data pipeline tools

Our Benefits:

• 🏝️ Flexible time off

• 🩺 Medical Dental and Vision for employees and Family Coverage

• 🏠 Remote first culture with in-office flexibility in San Francisco

• 💵 Home office budget with a new high-powered laptop

• 🥇 Truly competitive salary and equity

• 🚼 12 weeks of Parental leave (U.S. specific)

• 📈 401(k) (U.S. specific)

• Supplemental benefits may be available depending on your location

• Explore benefits by country

$110000 - $142000 a year

This position has an annual estimated salary of 110000$ - $142000 per year. This position has an additional variable compensation in the form of a bonus or commission component which is dependent on personal or company performance. Weights & Biases is committed to providing competitive salary equity and benefits packages for all full-time employees. The actual pay may vary depending on your skills qualifications experience and work location.

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will flourish with us. We are an equal opportunity employer and do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. If you need additional accommodations to feel comfortable during your interview process reach out at [email protected].

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