AI Strategic Sales Specialist

As an AI Strategic Sales Specialist you will help lead the transformation of Talkdesk’s sales motion to AI-first, spearheading large and/or complex AI opportunities and enabling our sales teams to scale with a set of repeatable best practices in order to accelerate AI revenue growth. If you want to join a hyper growth company that will impact an evolving industry, then come enjoy the ride.

Responsibilities:

Go-to-Market Strategy: Partner with the AI Business Unit and other departments to define how Talkdesk is going to tackle the market and beat the competition:

• Demonstrate advanced knowledge of the AI market and competition
• Identify the target market, customers and buyers
• Understand customer needs and pain points
• Define use cases where Talkdesk can deliver unique business value and differentiation
• Develop global and regional go-to-market strategies

Pipeline and Account Development: Drive new sales opportunities within our install base and new logos:

• Create strategic plans to generate a strong pipeline, while meeting and exceeding sales targets
• Develop new ways to cross sell, upsell and increase usage of our AI solutions within the customer install base
• Develop new ways to accelerate sales of our AI solutions to new logo accounts
• Support the sales teams with existing large and/or strategic AI opportunities across multiple verticals
• Develop AI sales playbooks and necessary materials to empower the sales teams to scale through a set of repeatable best practices

Convert Opportunities: Successfully drive AI engagements with prospects, customers, and partners in order to close significant revenue opportunities:

• Build and maintain business and executive relationships with prospects, clients, and partners – engage customers in jointly addressing business priorities and objectives that align with their business needs and timelines
• Develop and deliver “art of the possible” AI sales presentations and customized demos
• Demonstrate deep domain knowledge of Talkdesk AI products and services – address customer objections, competitive differentiation and pricing questions
• Execute against sales targets for an assigned territory
• Accountable for accurate forecasting

Requirements:

• • Excellent communication, presentation, problem solving, analytical, and solution selling skills
  • Deep pre-existing network and successful track record of selling AI products (or adjacent) to that network  
  • 10+ years of sales experience, preferably in a B2B environment 
  • 4+ years of experience in Conversational AI / Intelligent Automation / Machine Learning
  • Solid understanding and experience selling into enterprise accounts - must have a “Hunter” mindset with the ability to learn, adapt and improve constantly  
  • Contact center/customer service technology experience
  • Prior success calling on executives in a highly competitive market
  • Proficient with web-based demo software and tools
  • Strong working knowledge of Salesforce
  • SaaS and Communications experience highly preferred
  • Articulate, passionate and committed to success
  • Strong understanding of channel partnerships and strategic relationships
  • Ability to travel 40% of the time
  • Bachelor’s degree