AI Strategy and Process Lead

SentiLink provides innovative identity and risk solutions empowering institutions and individuals to transaction with confidence. We’re building the future of identity verification in the United States replacing a clunky ineffective and expensive status quo with solutions that are 10x faster smarter and more accurate.

We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures Andreessen Horowitz NYCA and Max Levchin.

We’ve earned recognition from TechCrunch CNBC Bloomberg Forbes Business Insider PYMNTS American Banker LendIt and have been named to the Forbes Fintech 50. We have also been named a 2026 FICO Industry Vanguard Decision Award Winner. Last but not least we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity.

SentiLink supports a variety of ways to work ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin San Francisco New York City Seattle Los Angeles and Chicago in the U.S. and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example our engineering team in India works primarily from our Gurugram office.

We are seeking an AI Strategy and Process Lead to institutionalize the use of AI across core business processes. The mission of this role is to create increasing scale on costs by systematically identifying implementing and measuring AI-enabled improvements that drive meaningful productivity gains.

Starting with two pilot functions this leader will design a repeatable framework for AI opportunity identification deployment governance and performance measurement. Success in this role will be defined by sustained measurable improvements in cost efficiency cycle time and quality — and by building an internal capability that enables responsible scalable AI adoption across the organization.

AI Opportunity Identification and Prioritization

• Partner with functional leaders to identify high-leverage processes suitable for AI enablement.

• Map workflows quantify baseline performance (cost time quality) and prioritize opportunities based on ROI and feasibility.

• Develop clear business cases for AI investments including expected impact and risks.

Implementation and Execution

• Lead end-to-end deployment of AI tools and workflow redesign across pilot functions.

• Redesign processes to embed AI natively rather than layering tools onto existing inefficiencies.

• Coordinate cross-functionally to ensure adoption training and operational continuity.

• Ensure compliance with data security privacy and risk standards.

Measurement and Performance Management

• Define standardized metrics to assess AI impact (e.g. cost per unit throughput error rates headcount leverage).

• Establish dashboards and reporting cadences to track performance.

• Deliver sustained productivity improvements in pilot processes with documented performance over at least six months.

• Present regular updates to executive leadership on outcomes risks and expansion opportunities.

Framework and Capability Building

• Develop and document a repeatable AI evaluation and implementation framework.

• Create internal playbooks governance guidelines and training materials for responsible AI usage.

• Establish an intake process for AI ideas across the company.

• Expand the program beyond initial pilots as results are validated.

• 5+ years of experience in process transformation operations automation or strategic initiatives in a high-growth environment.

• Demonstrated success delivering measurable productivity cost or quality improvements.

• Strong analytical capability with comfort defining metrics and evaluating ROI.

• Practical familiarity with AI tools workflow automation platforms and modern productivity systems.

• Experience operating in regulated or data-sensitive environments is preferred.

• Proven aility to influence cross-functional stakeholders and drive adoption without direct authority.

• Excellent written and verbal communication skills particularly with executive audiences.

This role is suited for a builder who combines operational rigor with pragmatic technical fluency. The focus is not experimentation for its own sake but durable productivity gains and scalable institutional capability.

$140000 - $220000/year + equity + benefits

Note: This salary range is inclusive of multiple career levels and the actual base salary within that range will be determined by several components including but not limited to the individual's education experience skills and qualifications.

• Employer paid group health insurance for you and your dependents

• 401(k) plan with employer match (or equivalent for non US-based roles)

• Flexible paid time off

• Regular company-wide in-person events

• Home office stipend and more!

• Follow Through

• Deep Understanding

• Whatever It Takes

• Do Something Smart

What We Do

SentiLink is the leading fraud intelligence company providing financial institutions and fintechs with purpose-built solutions for identity verification and fraud prevention. Our products detect synthetic fraud identity theft and hard-to-detect first-party fraud in real time — helping partners stop losses before they happen while approving more legitimate customers.Founded in 2017 by Naftali Harris and Max Blumenfeld creators of the risk and fraud systems at Affirm SentiLink was built on a simple premise: to truly stop fraud you have to deeply understand it. That belief shapes everything from the expert human intelligence that feeds our models to the way we work with our partners. We don't call them clients or customers we call them partners because that's genuinely how we think of them.Today SentiLink processes 3M+ identity verifications per day for 500+ financial institutions including 13 of the top 15 U.S. banks and 50+ fintech unicorns. We've raised $85M from investors including Andreessen Horowitz Craft Ventures and NYCA Partners.

Why Work With Us

At SentiLink deep understanding isn't just a value it's a company-wide expectation. For example our Revenue Accounting Manager can walk you through SSN windows. That's not an exception; that's the norm. You'll collaborate closely move fast and do work that genuinely matters.

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