AI Technical Business Analyst

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we're excited about what's next. Join us.

General Summary:

Our AI Product & Platform team has an immediate opportunity for a forward-thinking, experienced Sr. Technical Business Analyst.

The AI Product and Platform team's vision is to empower Unum to become a leading AI first company. To achieve this, the team builds and supports game changing AI powered products for Unum to operate better, faster, and with a larger scope than ever before. Ultimately, this will maximize value delivery to both Unum customers and shareholders.

This position role plays a critical role to the team's success, as it is responsible for defining and delivering clear technical requirements necessary to build and integrate these market leading advanced analytical products. The Sr. Technical Business Analyst will participate in the advancement of these data solutions by working closely with Business Units, Data Scientists, Product Owners, Developers and Architects. This position role plays also plays a crucial role in building cutting edge advanced data science-based solutions.

This is a hybrid position located in Atlanta (Sandy Springs), GA, Chattanooga TN, or Portland, ME.

• Bachelor's degree required, relevant professional qualification or acceptable industry experience.
• 6+ years successful experience in a business analysis or data analytics role.
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
• Excellent communication and interpretation skills to gather and present technical requirements, especially when dealing with complex discussions that revolve around AI requirements and large data streams. Acting as liaison between business owners and developers is key to this role. that merge thousands of variables.
• Comfortable leading groups of people in complex discussions that revolve around AI techniques & requirements.
• Experience working within a MLOps processes and cloud environments that employ an infrastructure as code approach.
• Demonstrates the ability to apply business analysis industry-standard frameworks and techniques where applicable.
• Proven experience in capability, journey, and process mapping; demonstrating an understanding of gap assessment, with process and work breakdown.
• Proficiency in developing data mapping specifications, including identification of data rules, defining transformation rules, etc.
• Proven experience writing detailed technical requirements, with a focus on API contracts, data streams, data processing, and B2B software applications.
• Experience working with data concepts, large data sets and multiple systems of record within an enterprise-level environment.
• Demonstrates ownership and accountability daily in all work effort, employs a proactive, can-do, mindset, and always is looking on how to improve to deliver their life's best work.

Additional Attributes

• Familiarity with the data concepts such as data lakes, data warehouses, and training vs. testing data sets.
• Familiarity working within large cloud providers and in-house services, such as AWS or Snowflake.
• Experience with advanced data science methods such as supervised learning, unsupervised learning, and/or reinforcement learning is preferred.

Duties and Responsibilities

• Collaborate with the Architect, Product Owner, data scientists, developers, and relevant subject matter experts to elicit and define concise and effective user stories from the capability's roadmap. This definition will encompass both functional and non-functional requirements.
• Additionally, the future business analyst will detail precise and accurate acceptance criteria. There is also a need to support Test Management, which includes the writing of Testing Criteria, and the support and review of test data management, test plans and testing scenarios.
• Ensure product backlog quality of work item descriptions are concise and effectively represent user needs. The ideal applicant will seek to ensure sufficient detail for the development team and will write precise acceptance criteria to support testing and acceptance of the work. Ensure that key data points on the work items are in place to provide expected transparency.
• Ensures that Product or adoption KPIs identified can feasibly be measured and tracked through the development and delivery activities, ensuring key data points are identified and included from the outset within the scope of the solution.
• Responsible for the investigation and application of changes to program scope. Identify the impact on business requirements of external impacts affecting a program or project and participate in change management where required.
• Maintain holistic understanding of AI Delivery roadmap and track any changes to the roadmap to ensure the backlog is aligned. Ensure rigorous requirement tracking and traceability, with continuous value assessment of all items.
• Ensure backlog work item decomposition is meeting enterprise standards with respect of quality of content and data integrity on key fields to drive transparency and effective reporting. Collaborate with the Product Owner on prioritization and grooming of the capability backlog. Ensure that key information needed to support PO prioritization is current, accurate and available in a usable format to drive high quality decisions.
• Participate in solution design sessions, and produce functional design documents incorporating data, infrastructure, and architectural components.
• Conduct data profiling and analysis to evaluate data sources to determine the best source for business information, then provide a data map of these requisite variables.
• Maintain and model best practices on a set of tactical agile techniques in relation to work decomposition, planning, estimation, backlog tooling, status reporting, to include using software based Agile development tools such as Jira or Rally.
• Mentor core resources as designated by team leader.

#LI-AD1

#LI-HYBRID

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~IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$95,000.00-$185,400.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum