AI Voice Support Specialist

Summary:

What is AI Voice? 

AI Voice is an exciting AI product that calls leads for Ylopo clients!

The AI Voice Support Specialist plays a crucial role in managing AI Voice submissions, interacting with clients to gather information, configuring AI Voice setups, and providing live product support. 

The responsibilities include both administrative tasks, such as updating trackers and Salesforce tags, and technical duties, like implementing AI Voice and configuring Strypes and CRM settings for clients. 

Effective communication skills, including Zoom, calls, texts, and email, are essential for client interaction. 

The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle.  Collaboration with internal departments, including billing, sales, product support, and client success management, is a key aspect of the role.

Requirements: 

• Previous experience in a support, training, customer service, or sales role
• Professional manner, Positive demeanor, trustworthy character
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask, and work independently toward deadlines
• Strong written and verbal communication skills, ability to work well in a small group setting
• Ability to take the initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information about the various processes required for different account changes
• Understanding of real estate and the real estate profession a plus, but not necessary

Responsibilities:

• Support clients on AI Voice accurately and timely
• Configure AI Voice on client’s behalf
• Communicate with clients via zoom video, text, call, and/or email  as needed to ensure a positive experience

• Serve as Subject Matter Expert for AI Voice product
• Meet all KPIs, including setup time and AI Voice accounts sent live

• Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company
• The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed.

System Requirements:

• Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required
• MUST have the latest Operating System
• Ram should be at least 16 gig with 100 gb Free disk space
• MUST have a back-up Computer with the same specs as the main device
• A Headset with noise cancelling feature is a must
• At least 20 mbps & up wired connection for main isp
• Back up internet is a must (pocket wifi, prepaid wifi etc. but strictly no USB Sticks allowed)
• Back up power source

Shift Schedule: 9AM - 6PM Pacific Standard (weekends shifting schedule)

Rate: starts at PHP 40,000 depends on experience

MAGIC WORD: Yloper

https://www.ylopo.com/about-us

https://www.ylopo.com/ph-culture-page

Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy

Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.