AIOps zSolutions - Delivery Consultant

Introduction
The Cloud and Cognitive Software Essential Management Management team is looking for enthusiastic and talented individuals to join us. Are ou passionate about helping clients acheive their business goals? Do you enjoy learning new technology and problem solving? Then Essential Management is for you!
You will have the opportunity to be a part of the Expert Labs organization where you develop critical-thinking skills and work with Subject Matters Experts to resolve complex problems for our worldwide clients. In addition you will help drive delivery to leading-edge technology in Openshift Cloud Pak for Data Watson Knowledge catalog Instana and Watson Artificial Intelligent IT Operations (Watson AIOps)

Your Role and Responsibilities
Are you ready to start working with complex IT environments and support large companies in minimizing customer impact of incidents and outages?
Have you ever thought about assisting IT operations teams to use automation to help detect events and anomalies to identify and resolve issues faster?

As a #AIOps zSolutions Delivery Consultant you will learn and experience how we apply technical expertise to ensure world-class delivery using consultative skills such as problem-solving / hypothesis-based methodologies communication and service orientation skills. As a member of IBM Technology Expert Labs Global Delivery Center #GDC you will be client focused courageous pragmatic and technical to optimize and trailblaze new solutions that address real business challenges.

To help achieve this win-win outcome a ‘day-in-the-life’ in this role may include but not be limited to…

• Working under general supervision you will be understanding clients’ main challenges and developing solutions that help them improve their systems management IT operations application performance and operational resiliency with AI on the mainframe by implementing IBM AIOps solutions on this environment.
• Participating in planning installing configuring verifying and migrating IBM Z AIOps solutions that uses automation to help detect events and anomalies to identify and resolve issues faster within client’s environments.
• Ensuring accurate documentation of and delivery to the project scope and timeline alongside adherence to the zAIOps products’ implementation methodologies.
• Demonstrating a natural bias towards self-motivation curiosity and initiative in addition to navigating data and people to find answers and present solutions.
• Strong collaboration and communication skills as you work across the client partner and IBM team.
• Solving Client Challenges Effectively: Understanding clients’ main challenges and developing solutions that helps them reach true business value by working thru the phases of design development integration implementation migration and prod-uct support with a sense of urgency.
• Conducting and participating in technical solution workshops.

Joining the IBM Technology Expert Labs teams means you’ll have a career delivering world-class services for our clients. As the ultimate expert in IBM products you’ll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact while advancing your career. Our culture is collaborative and experiential. As part of a team you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Required Technical and Professional Expertise

• BE/BTech in Computer Science Engineering or equivalent experience in Computer Science/Information Systems/Engineering.
• Hands-on exposure to real-world application of computer science information systems or engineering concepts
• Excellent communication and presentation skills that are engaging compelling and influential.
• Experience with the design deployment and optimization of software solutions for IBM Z LinuxONE and associated operating systems and virtualization software in-cluding z/OS or Linux.
• Technical Expertise in Mainframe System Software on z/OS including deployment and optimization of IBM Z software solutions z/OS data sources handling of SMF records and z/OS automation scripts.
• Experience in the preparation and delivery of training
• Experience with reviewing the performance of monitoring environment infrastruc-tures monitoring processes event flow and historical data collection polices.
• Ability to work independently and take accountability.
• 3+ years of experience with IBM Z
• 3+ years of solution consulting or relevant industry experience.

Preferred Technical and Professional Expertise

• Experience with reviewing the performance of monitoring environment infrastructures monitoring processes event flow and historical data collection polices.
• Experience with data insights in real-time dashboards including open-source Elastic Stack / OpenSearch solution / Splunk.
• Experience with analyzing system performance using tools like RMF SMF data & Omegamon.
• Experience with the following products will be highly regarded: IBM Z Operational Log and Data Analytics (ZLDA) IBM Z Anomaly Analytics (IzAA) IBM Watson® Machine Learning for z/OS IBM Service Management Unite (SMU)
• Experience in the delivery of training.
• In addition to the above experience the ideal candidate will have exceptional interpersonal and communication skills.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Dynamic team player who is comfortable working in a small but rapidly evolving environment.
• A passion for making a difference in their profession and the environment.