Air import Customer service

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Provide customer service in monitoring freight to ensure timely arrival, accurate preparation of shipping documents for final delivery to achieve overall customer satisfaction.

1. Follow up on inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time. 
2. Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
3. Ensure documents and freight are turned over to customers’ brokers timely
4. Trace flight delays with airlines and origins to ensure timely feedback on arrival information to customers and customer service team
5. Ensure all paperwork are in proper order that meet customer’s profile and comply to local rules and regulations
6. Achieve 100% customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100 compliance
7. Ensure all data are entered into system timely and accurately
8. Ensure that freight and handling charges are billed accurately and sent billing invoices to customers timely
9. Ensure all inter-company settlements are closed accurately within company’s specified timeframe
10. Prepare and submit reports timely whenever required
11. Ensure all PNC’s are filed promptly with parties concerned
12. Take up additional tasks as required to meet department’s needs

Qualifications

2 year working experience.

* Good working knowledge in computer software applications including E-Mail, Excel Word and powerpoint

* Good interpersonal, communication and problem-solving skills

* Fluent in written and spoken English. 

* Must possess initiative and adopt a positive and pro-active demeanor

* Committed to the job and work assignments given

* Good understanding of Customer Service culture

* Team Player and able to work with a variety of personalities across all levels of the organization

Additional Information

Expeditors offers excellent benefits:

• Benefits complied with local law 
• Training and Personnel Development Program
• Growth opportunities within the company