Alarm Operator (Evenings)

Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?

Paladin Technologies Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Ottawa-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.

SHIFT AVAILABILITIES:

• Evenings: Monday - Sunday; 4pm - 12am EST - Weekend availability a must 

RESPONSIBILITIES:

• Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

QUALIFICATIONS:

• Ability to remain calm and provide direction while responding to an emergency situation.
• Customer service, Dispatch, Hospitality and Outgoing Call Centre experience is an asset
• Ability to pay attention to detail and be able to follow instructions.
• Exercise mental flexibility and situational awareness within a team-based environment.
• Ability to ‘Think on your feet’ and remain calm under pressure
• Strong verbal and written communication skills.
• Bilingualism (French & English) would be considered an asset.
• Ability to use Microsoft based applications.

PACKAGE:

• Salary Range dependent on experience
• Extensive Health, Medical and Dental Benefits + our Wellness program
• RRSP matching contribution
• Free Parking at Office
• Ergonomically designed workstations, including standing desks

We are also offering a number of incentive programs; they include our ‘Referral Program’ (cash reward) and our ‘Spotlight Club’ (gift card).

Hourly Pay Range: $19ph - $22.50ph DOE