Alignment Engineer (Phoenix, AZ)

POSITION OBJECTIVE 

Maintain & Develop Company standards and best practices. Perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. 

PRINCIPAL DUTIES 

• Perform Onsite and Remote Standards and Alignment Reviews. 
• Maintain, update, and phase out assigned Clients Standards templates as technology, or a client environment changes. 
• Develop and maintain technical knowledge of assigned Clients’ environments. 
• Conduct thorough checking, updating and accuracy of Clients’ information and documentation. 
• Be responsible for upholding best practices, and reporting recommendations to the vCIO. 
• Identify Client technical risk and collaborate with internal teams appropriately. 
• Contribute to the maintenance of the ITS Standards Library. 
• Actively participate in the Standards and Alignment Committee.
• Develop both technical and business acumen at Client sites.
• Proactively maintain and improve Clients’ infrastructure. 
• Review project results for thoroughness, outcomes, documentation, and quality of execution.
• Maintain strong client relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.
• Maintaining and keeping all assigned client documentation in order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required.
• Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
• Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate in, and promote Company Policies and Procedures. 

KEY PERFORMANCE INDICATORS (KPIS) 

• Utilization in/out department 
• Amount of MRR managed 
• # of clients managed 
• # of completed Service Days 
• # of completed Alignment Reviews 
• # of Clients without a recent complete service day 
• # of Clients without a recent complete ONSITE service day 

EXPERIENCE/SKILL LEVEL REQUIRED 

• 3 years plus previous experience in IT administration and/or technical support experience, or equivalent. 
• Knowledge of IT and telecommunications infrastructure, hardware and software applications. 
• Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system. 
• Demonstrated experience with web and internet technologies.  
• Tertiary qualifications in Computer Science/Information Technology, or equivalent. 

APTITUDE & INTERPERSONAL SKILLS 

• Strong communication (written and verbal) and interpersonal skills. 
• High level organizational, coordination and prioritization skills. 
• Strong problem-solving skills and ability to learn new technologies. 
• Show initiative when undertaking tasks. 
• Able to work well both within a team environment and autonomously. 
• Good task management and multi-tasking skills. 
• High degree of confidentiality. 
• High degree of punctuality. 
• Ability to take, interpret and follow instructions. 
• Client service orientation. 
• Ability to work with staff at all levels of the Company. 
• Committed towards undertaking duties efficiently with a strong attention to detail. 
• Professional personal presentation. 
• Awareness of and ability to work in accordance with Company Policies and Procedures.