Allergen Notification Agent- Estonia Language

Job Overview: We are seeking a detail-oriented and organised individuals to work on the communication and documentation process with restaurant providers in Estonia.  The role involves utilizing a predefined script to inform providers, documenting the outcomes, and ensuring compliance is followed. 

Key Responsibilities:

Communication:

• Receive and manage the list of providers 
• Use the "Allergens" script to contact providers by phone and inform them about the requirement to submit their allergen lists.
• Document the date and outcome of each call, noting whether it was answered, unanswered, or if the provider's initial decision was recorded.

Follow-up Procedures:

• If a provider does not answer, follow the procedure to ensure the provider is contacted again. 

Documentation and Reporting:

• Accurately document all communication and outcomes.
• Maintain an organized record of all interactions and follow-ups to ensure no cases are missed.

Qualifications:

• Fluent in Estonian, with excellent communication skills in both written and verbal forms.
• Strong organizational skills and attention to detail.
• Ability to follow scripts and processes accurately.
• Proficiency with basic office software (e.g., email, spreadsheets).
• Previous experience in customer service or similar roles is a plus.
• Ability to work independently and manage time effectively.

Pay Structure:

• • Successful case (allergens added or received and case completed): $0.75 per case.
  • Unsuccessful case (unable to complete the process): $0.25 per case.