Alliance Partner Support Coordinator

Travelers Haven is on a mission to revolutionize the short-term housing space by offering the first ever workforce housing on-demand solution. We help individuals, businesses and organizations with traveling professionals find housing that meets their specific needs, filling the housing gap for America’s essential nomadic workforce.

If you are inspired by innovation, helping others, and using your talents to make an impact, all of us at Travelers Haven can’t wait to meet you. Together we are disrupting an entire industry by serving traveling workers across the nation. Be a part or our vision to support those that serve critical needs across our country, and therefore impact millions of lives each year.

Hiring rate/range: $40,000 - $42,000 annually 
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base and target incentive (if applicable) will be finalized at offer.

Work Location: We are open to hiring fully remote employees for this role out of any of the following states: CO, CA, FL, ID, IL, MI, MN, NC, TX, UT, RI, TN, and SC. 

Work Schedule: Monday-Friday from 8:00am-5:00pm with an hour lunch break. (Depending on time zone)

Summary/Objective: The Alliance Partner Support Specialist is the essential connection between Travelers Haven and our Alliance Partnership Program (APP). They are responsible for overseeing relationships with Alliance partners to best serve our customers. It is vital that they encourage Alliance Partner participation in the Travelers Haven Portal (THP), troubleshoot issues within the system, and assist with requests for Alliance Partners to increase reservations.

Responsibilities:

• Improve accountability for results and accuracy amongst the operations for arrivals and departures.
• Review all pictures of each apartment for discrepancies and lockboxes locations for accuracy.
• Support the Business Unit's (BU’s) ops manager with the completion of each move in checklist.
• Prepare all client arrival instructions and verify thoroughly & send to Partnership Account Managers (PAMs) in a timely manner.
• Support PAMS in achieving their monthly close goal targets by completing tasks in a timely manner.
• Verify all client departure instructions are thorough & sent to PAM in a timely manner.
• First point of contact for all service tickets or move in issues, flagging escalations for the BU’s ops manager. (this will come down the line as you are introduced to clients at pass off)
• Help Identify process bottlenecks & system redundancies
• Build relationship with clients to ensure trust and satisfaction that will lead to repeat business
• Communicate cross departmentally to ensure move-ins are executed seamlessly with our internal operations team
• Provide the client personal touches such as move in packages or dialogue about how their enjoying the housing experience provided.
• Work directly with the clients and occupants to make their stay as seamless as possible. This includes rapid issue resolution and personal follow up on all leases.
• Maintain consistent communication with client to ensure highest level of client satisfaction
• Introduce clients to our systems (THP, HE) and other services that differentiate Travelers Haven from the competition.
• Identify and nurture Key Clients, driving active unit growth month over month.
• Maintaining communication and relationships with all affiliates, through regular communication.
• Update internal and external users on any changes and updates within the system.
• Work with the dev team on all bug tickets and new product requests and keep up to date the APP dev/bug tracker.
• Simplify and ensure clear communication
• Make suggestions to streamline internal process with the APP to improve flow and profitability
• Process all TMOC’s for APP leases, except relo
• Responsible for all AP support requests

Essential Functions:

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*
• Must be able to work effectively in an environment where distractions are possible*

*Essential functions may be performed with or without reasonable accommodation

Required Education & Experience:

• Bachelor’s degree or an associate degree with two years of professional experience in the corporate housing industry (or the equivalent work experience)
• Minimum 1 year of service within operations
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team environment
• Strong organizational and time management abilities to manage conflicting deadlines.
• Ability to take Initiative
• Experience in hospitality or relocation a plus

Supervisory Responsibilities: None