Amazon Connect Software Architect

About the job
Amazon Connect Software Architect
Location: Remote
Travel: Ability to travel up to 30%
Reporting to: Sr. Director
Location: Remote US or Canada
Are you a cloud-based Customer Experience Software Architect with experience in design and implementation of AWS Cloud contact center solutions? We are hiring and an Amazon Connect Software Architect with a solid understanding of application development, coding, database structure and application security? If you love software engineering, developing processes such as functional specifications, design specifications, code, unit tests, system test plans, and feature test plans for high quality output, this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations.
As the Amazon Connect Software Architect, you will engineer and design the most complex Contact Center applications imaginable. You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. Be responsible for API integrations and Web service experience s. You will formulate ideas into solutions. Your hands-on programming knowledge of databases, middleware, and 3rd party application and integrations will be instrumental to the success of Client engagements. Ability to function in a pre and post sales role. You will work autonomously as well as with a team of engineers, sales folks (pre and post sales), Clients and other industry leaders. If you are a seasoned developer/software architect, let us know and apply today.
Qualifications For Success:• Bachelor's degree in computer science, IT, or engineering preferred• 3 or more years' experience with Amazon Connect and UC environments.• Experience with software development, to include design, custom and common coding (.NET, JavaScript, Python, Java, C++), and testing of real time systems.• Lead design and implementation of AWS Cloud contact center solutions.• Work with customer IT Architecture team to design the end-to-end solution and provide technology guidance.• Lead and discuss migration efforts in cloud contact center and provide assistance as the Subject Matter Expert in the migration and deployment of the solutions.• Provide solution optimization and process improvement with unique template IVR and interaction routing• Experience with enterprise level CCaaS architecture for complex business needs• Network infrastructure experience• Experience creating and presenting to executive level stakeholders (technical and non-technical).• AWS solutions Architect certification preferred• Experience with Amazon LEX preferred• Experience with AWS Lambda preferred
Responsibilities:• Lead technical resource for CCaaS implementations on client projects• Ownership and responsibility for end-to-end design of the technical architecture including:• Routing strategy• IVR design• API approach and external data integrations• Design and maintain reusable code libraries• Advise on testing strategy and provide input into test plans• Responsible for estimating and supervising technical efforts for all phases of the project• Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs• Hands-on experience in Experience in functional design for contact center solutions• Experience helping build client use cases, requirements, designs and test plans.• Experience should include people and team management, enterprise architecture and technical leadership.• Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership, vendor architecture and sales support.• Successful track record managing software evaluations for cloud migrations for customer service channels
Why you'll love it here:
With over 300 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation's fastest growing private companies. With Eventus you can expect:• Entrepreneurial and collaborative environment• Competitive total rewards program• Comprehensive benefit plans• Professional training opportunities• Engaging and fun culture• Big business ambition with small company values• Opportunity to work with industry leading, talented peers
Applicants can expect to make between $175,000 to $225,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, this position is eligible for a target incentive bonus up to 20%.
Benefits
Eventus offers a wide range of benefits to full-time employees. Some are subsidized by the company and others are fully employee paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, EAP, and critical illness insurance. Eventus offers a 401(k) plan. Eventus employees enjoy PTO of 15 days annually and a generous holiday schedule.
Eventus provides basic life and AD&D Insurance with option to purchase additional coverage. Short-term and long-term disability coverage is also offered. Eventus also offers tax saving accounts, HSA and FSA.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
http://eventusgcom/careers
(303) 376-6161