Amex Coordinator

Amex Coordinator

Miami, United States of America

Position Summary:

This position will act as a liaison and point of contact between Amex and internal teams and clients. The position will be responsible to provide support to internal teams and clients in all Amex operational processes, follow up with any inquires/requests from end-to-end, facilitate the application process for new American Express cards and promote the use of Amex tools and resources available. The Analyst will also be responsible for completing the demographics project.

Customer service attitude, organizational skills and strong attention to detail are necessary for this position.

The position requires for the individual to respond to the most complex requests, demonstrate initiative researching, analyzing and problem solving, exercising judgment regarding proper handling of internal/external inquires.

Position Duties / Responsibilities

Customer Service

• Help clients complete the application process for new American Express cards

• Respond to inquiries/requests related to American Express cards and any American Express matter

• Answer/resolve internal and clients inquiries and complaints

Demographics Project

• Receive metric reports and provide updates to regions within the Commercial Area

• Follow up on clients pending to be updated

Administrative

• Read and answer emails on a daily basis

• Keep a log with all the internal/external inquiries

Operations

Keep 360 updated

• Review Amex materials and resources and upload into BSI Amex page

Other duties as assigned or requested by immediate supervisor

Specialized Knowledge

Knowledge of office administrator responsibilities, systems and procedures

Proficiency in MS Office (MS Excel and MS Outlook, in particular)

Excellent time management skills and ability to multi-task and prioritize work

Attention to detail and problem solving skills

Excellent written and verbal communication skills

Organizational and planning skills in a fast-paced environment

Proactive, with an ability to suggest improvements

Education : Bachelor's degree required or equivalent experience

Business Experience : 1-2 years of relevant experience or demonstrated required level of proficiency

Supervisory / Management Scope: Individual contributor

Technical Knowledge:

• Technical: Microsoft Office, T-24, 360, DocuSign, Appian

• Organizational skills and time-management skills

• Excellent customer service skills

• Multitask & flexible

• Strong judgment and ability to use discretion and make decision within guidelines

• Independent problem solving skill

• Written & oral communication skills

• Influential skills

Languages: Spanish and English. Portuguese is a plus

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Miami, FL, Miami

Other Locations: Florida-Miami

Organization: Banco Santander International