AMI Endpoint Support Analyst

AMI Endpoint Support Analyst

Description

AMI Endpoint Support Analyst

This AMI Endpoint Support Analyst (Information Systems Analyst) will ensure that all meters are programmed and operating correctly and reporting data; analyze the daily performance of all meters, ensure the continuity and quality of data; and identify potential operational problem areas. This analyst will ensure the resolution of any meter exceptions caused by system performance, application, or system failures to transmit meter data to other systems, such as CSS. The analyst will work with other team members to prepare daily analysis of meters' performance, report problem areas to summarize performance trends, and develop operational processes to improve data collection.

The AMI Endpoint Support Analyst will work closely with our partner organizations: Energy Sales and Services, Technology Organization, Customer Services, Regulatory, Power Delivery, and Metering Services. Strong relationships and clear communication between these groups is needed to ensure meter data is provided to all required systems in a timely manner.

JOB REQUIREMENTS (Education, Experience, Knowledge, and Skills)

• Bachelor's degree in Computer Science, Electrical Engineering, or related field.

• 2 years of experience in information systems analysis and/or metering systems.

• Experience in meter programming and configuration, rate code modeling, and related tasks is preferred.

• Knowledge of the Sensus FlexNet network and how it integrates with metering systems.

• Knowledge of software development principles and experience with programming languages like C#, VB.NET, ASP.NET, HTML, JavaScript, and Python is a plus.

• Experience in database management (Oracle, MSSQL, and/or PostgreSQL) is a plus.

• Experience with data science techniques and tools like machine learning and data visualization.

• Strong analytical and problem-solving skills.

• Ability to work and communicate effectively with the internal partner departments, managers, vendors, and suppliers.

• Ability to work independently and collaboratively with cross-functional teams.

• Occasional "on call" assignments/irregular hours will be required to support real-time business systems.

JOB RESPONSIBILITIES

• Develop and maintain meter programming and configuration for electrical metering systems.

• Ensure accurate rate code configuration in metering systems.

• Manage endpoint firmware updates for all device types.

• Work with Southern Company's enterprise tools like Maximo and JETS to manage metering projects.

• Conduct analysis of meter data to identify trends and insights.

• Work with cross-functional teams to implement new features and functionality in metering systems.

• Develop software applications and tools to support metering system operations.

• Utilize data science techniques to analyze metering data and develop predictive models.

• Develop and implement data management policies and procedures to ensure data quality and integrity.

• Maintain Meter Data Management (MDM) systems, with a preference for experience with Oracle MDM.

• Support all AMI Network Sales projects including electrical, water, and gas systems.

SKILLS & BEHAVIORAL ATTRIBUTES

• Excellent communication skills.

• Strong teamwork, collaboration, and participation.

• Self-directed with strong initiative that takes personal ownership of projects and responsibilities.

• Continuous learner that seeks growth and development and consistently sets and maintains high performance standards.

• Ability to build and maintain relationships with partners and demonstrates customer service mindset.

• Supports the concepts of Diversity, Equity, and Inclusion.

• Recognized as a Student of the Business.

• Must demonstrate behaviors consistent with Southern Company's values of unquestionable trust, superior performance, and total commitment.

Alabama Power provides the valuable combination of competitive prices, reliable electricity supply and unparalleled service to 1.4 million homes, businesses and industries in the southern two-thirds of Alabama123.

SouthernLINC Wireless is the wireless communication service from Southern Company which combines multiple communication services into one handset or installed device, including Instant LINC two-way radio, phone service, numeric and text messaging, and wireless data and Internet access. SouthernLINC Wireless operates in the Southeast and targets businesses, government and Southern Company subsidiaries.

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook ( Facebook.com/GeorgiaPower ), Twitter ( Twitter.com/GeorgiaPower ) and Instagram ( Instagram.com/ga_power ).

Mississippi Power a subsidiary of Southern Company, serves southeast Mississippi. We have a history of customer and community service, economic development leadership, environmental stewardship and employee involvement.

Southern Nuclear's top priority is the safety and health of the public, our employees and the environment. We are committed to the safe operation of our nuclear generating facilities with equipment and systems that meet strict Nuclear Regulatory Commission safety and design regulations. Each Southern Nuclear employee is committed to instilling Institute for Nuclear Power Operations' "Principles for a Strong Nuclear Safety Culture" in every aspect of their responsibilities.

Southern Power , a subsidiary of Southern Company, is a leading U.S. wholesale energy provider meeting the electricity needs of municipalities, electric cooperatives, investor-owned utilities and other energy customers. Southern Power and its subsidiaries own 47 facilities operating or under construction in 11 states with more than 12,800 MW of generating capacity in Alabama, California, Florida, Georgia, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma and Texas.

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Alabama-Metro Birmingham/Eastern AL-Birmingham

Operating Company: The Southern Company

Job Type: Standard

Travel (Up to): Yes, 25 % of the Time

Work Location(s):

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: APC2008031