AML Team Manager

Role Overview: 

Have you ever thought of joining a hyper growth startup that’s redefining its industry? Look no further! We are one of the fastest growing companies in our sector, using innovative technology and solving the hardest problems to bring African sports fans an unrivalled digital sports entertainment experience, online, offline, 24/7.

As our AML Team Manager, you will be a part of the AML function within the Legal & Compliance department. The role will manage the day to day activities of a team of AML Officers and working closely with the wider AML teams in the business. You will provide an escalation point for complex and higher risk cases through risk assessment, completing & reviewing enhanced due diligence risk assessments, customer interactions, and review of supporting documentation, such as proof of income/source of wealth documents.

You will work closely with the AML Manager to embed the department’s strategy, and identify opportunities for improvement in the business’s approach. Reporting to the AML Manager, you will work closely to drive improvements and support in building knowledge of AML across the business.

What you will be doing:

• Support management and business areas in the execution of their responsibilities to manage compliance and regulatory risk in terms of AML & CTF
• Support the sustained improvement of the AML department
• Ensure the team under your control complies with the policies and standards in an operationally efficient way
• Allocate and track all work across the team to ensure all colleagues are conducting the required work
• Undertake regular process reviews and check team members have a full understanding of the requirements contained in procedures
• Handling complex case reviews that may arise from customer queries and complaints escalated from the AML Officers
• Lead training and coaching with the teams
• Ensure the team is fully resourced and equipped to handle workflow at all times
• Act as a point of escalation for the Officers for any queries relating to the work flow, process and procedures and any risks and issues that have been identified
• Regular QA reviews on team members output and team processes
• Conduct performance reviews and provide regular timely feedback on performance
• Ongoing training and development of team members
• Provide relevant, accurate and timely MI in a format which is clear and engaging
• Supporting the AML Manager with the delivery of the AML strategy and on ad-hoc projects to support the wider business
• Develop and maintain knowledge of the current regulatory requirements appropriate to the jurisdictions which KingMakers operates within.

What you need for this role:

• 2-5 years’ experience working in an AML focused role, preferably in a regulated sector such as banking or gaming
• 1-3 years’ experience as a team leader/manager or similar role
• Experience of contributing to the development of AML frameworks
• Proven experience in a customer facing environment with the ability to demonstrate excellent customer service skills
• A confident and professional telephone manner with the ability to manage difficult conversations with customers and internal stakeholders
• The ability to work proactively and independently whilst prioritizing and managing your own workload
• Working closely with and managing stakeholder expectations
• The ability to succinctly assess risk and prioritize work accordingly
• Computer literacy and proficiency in the use of Microsoft Office tools
• Previous experience in reporting & presenting data analytics of team productivity & output
• Excellent analytical and problem-solving skills
• Previous experience or a qualification in AML is preferable but as a minimum you will have awareness and good understanding of the AML framework in Nigeria.

How you do it – Expectations for fulfilling your role:  

As a general rule at KingMakers we want people to be: 

• Customer Focus: We keep the customer at the center of everything we do.  
• Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players.  
• Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person.  
• Innovation & Big Thinking: We always look for ways to innovate whilst not losing sight of what's important. The bigger we think, the more we inspire, the better the outcome.   
• Ownership & Accountability: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less. 
• Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing, there is no progress, we can always change direction but only if we start moving. Fast beats slow.  
• Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small.  
• Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes.