Analista de Control de Documentos

JOB DESCRIPTION
As a part of Global Business Services team, supports and enhances the overall UL experience for internal and external customers. Under general supervision, provides backend support and fulfilment of tasks for Engineering and Customer Service departments such as creating or revising documents, accurately entering and managing data into multiple certification databases, and provide resolution to incoming questions. Performing special tasks as needed.

• Attend and complete Foundational Training, acquire process skills and meet qualification requirements.
• Understand UL file structure, terminology and systems needed for processing backend work.
• Utilize system software and tools to manage certification documents and correspondence while following appropriate Work Instructions/ SOPs.
• Receive projects for processing/ fulfilling backend work from various functions and Industries. Review project details to ensure readiness of information to process and determine further hand-off to subsequent function/ processes as applicable at the end of project completion.
• Demonstrate ability to analyze data post certification for discrepancies then proactively communicate with appropriate function/departments to resolve issues within a project, if any, in order to complete assigned task/project in a timely manner. While processing backend work, documents project status as needed. Resolves problems in an expedient, professional and courteous manner.
• Expediently manages and maintains personal request queues and email box. Attends to emails from stakeholders with sense of urgency and seeks the direction from leadership to resolve issues requiring additional help.
• Be a change agent, support Business Transformation efforts and continuous improvement initiatives that drives quality and efficiency.

RESPONSIBILITIES

• Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure, and sustainable place has been our business model for over 125 years and is deeply ingrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We're inspired to take on the challenge that will transform how people live, work, and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work, and grow together with targeted development, reward, and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

QUALIFICATIONS

• 1-2 years of working experience in a similar role are welcome to apply.
• Higher Secondary Education/ University degree or Diploma is required depending on the region.
• Advanced English skills.
• Should possess basic computer knowledge and shall be well versed with MS Word and should have good Keyboard skills.
• Ability to handle repetitive day-to-day tasks without sacrificing quality.
• Must work well independently and actively engage in team discussions, providing feedback when applicable.
• Hybrid position that requires employees to attend the office three times per week. The first 60 days require employees to be in the office full-time.

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ABOUT US
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers' products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Mission: Working for a safer world