Analista de Sucesso do Cliente Pleno - Engajamento
Job Description
Team: Support
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Sucesso do Cliente Pleno – Engajamento based in Brazil.
This role is focused on ensuring customers achieve real value and success throughout their journey, particularly during onboarding and early-stage adoption of the platform. You will act as a trusted partner for a diverse portfolio of clients, combining empathy and strong communication skills with a data-driven approach to engagement and retention. The position requires constant interaction with customers through multiple channels, ensuring consistent presence and proactive support tailored to each client’s needs. You will play a key role in identifying risks, improving product adoption, and strengthening long-term relationships. The environment is fast-paced, collaborative, and highly customer-centric, ideal for professionals who enjoy balancing relationship building with analytical thinking. This is an opportunity to directly impact customer satisfaction, retention, and overall business growth.
Accountabilities:
- Manage a portfolio of clients during their early journey, ensuring successful onboarding, product adoption, and engagement with the platform.
- Act as the main point of contact for customers, providing guidance, support, and a consultative approach to their business needs.
- Build and execute customer success plans aligned with client goals and platform capabilities.
- Monitor customer health metrics and engagement indicators, proactively identifying risks and opportunities for improvement.
- Drive retention efforts by anticipating churn risks and implementing corrective actions to ensure customer satisfaction and continuity.
- Maintain consistent communication with clients through multiple channels (email, phone, WhatsApp, meetings) based on their needs.
- Translate customer data and feedback into actionable insights to improve outcomes and strengthen relationships.
- Strong communication skills with the ability to interact effectively with different customer profiles in an empathetic and clear manner.
- Experience managing multiple client accounts simultaneously, with strong prioritization and organizational skills.
- Previous experience in SaaS customer success or account management roles.
- Ability to analyze data and customer metrics, translating insights into structured action plans.
- Comfort working in dynamic, fast-changing environments with a proactive and adaptable mindset.
- Experience managing medium to high-volume client portfolios.
- Strong customer-centric mindset with a genuine passion for helping clients succeed.
- Daily flexible benefits (VR/VA) of R$45 per working day.
- Home office support allowance.
- Health insurance (Bradesco) and dental plan (Amil Dental).
- Meal, pharmacy, and childcare assistance benefits.
- Transportation support, including shuttle options where applicable.
- Extended wellbeing support, including gym partnerships and mental health platforms.
- Exclusive discounts on education programs, language courses, and professional development (including internal learning platforms).
- Life insurance coverage.
- Employee discount platforms and corporate partnerships.
- Profit sharing program (PPRL).
- Day off on your birthday.
- Access to wellness, travel, and lifestyle benefit programs.
Requirements:
Benefits:
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Date Posted
06/25/2026
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