Analista Sr. Infraestrutura TI (Servidores)

What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click on the link to learn more about Evonik from our employees:

https://careers.evonik.com/en/about/meet-the-team/

RESPONSIBILITIES

• Empower users with hands-on support and advanced training, swiftly addressing and resolving service escalations with a customer-centric approach.
• Guiding users with requests through our Evonik internal standards and which one to use.
• Analyze and synthesize data to forge innovative solutions, adeptly navigating a broad spectrum of processes, procedures, and precedents to guide decision-making.
• Deploy your specialized technical knowledge to efficiently manage and resolve high-level escalations and requests, serving as a key escalation point for service providers.
• Stay at the forefront of technological innovation and industry trends through continuous learning, participating in key conferences, and engaging with thought leaders.
• Develop, maintain, and refine comprehensive documentation for systems, procedures, and processes, keeping information current and accessible.
• Foster strong partnerships with cross-functional technology teams to establish clear IT standards, deliver strategic projects, and enhance overall service offerings.
• Collaborate as a dynamic member of the international "Server Team," contributing to a range of tasks and projects at both local and global scales within the group.

REQUIREMENTS

• Complete Higher Education in the area of Information Technology or Bachelor's degree in other areas with specialization in the area of Information Technology or equivalent work experience.
• Demonstrated expertise in managing sophisticated enterprise server ecosystems, encompassing OS optimization, virtualization technologies, automation frameworks, event monitoring, and fortifying cybersecurity measures.
• In-depth experience with innovative infrastructure solutions, including Cisco UCS Servers and NetApp data management hardware, ensuring robust and scalable storage capabilities.
• Advanced proficiency with Microsoft Windows Server and VMware ESXi, displaying a strong command over essential server management and virtualization platforms.
• A solid understanding of cloud technologies (preferably Microsoft Azure), data protection strategies with Rubrik backup solutions
• A track record of successful project involvement, from planning and execution to process optimization.
• Flexibility to undertake occasional business travel, both domestically and internationally, to support global operations and strategic initiatives.
• Commitment to participate in a rotational on call 12x7 shift schedule monthly, maintaining high availability and responsive support channels.
• Adaptability to thrive in a hybrid work model, effectively balancing remote and in-office responsibilities to meet dynamic organizational needs.
• Exceptional bilingual communication skills, with fluency in both Portuguese and English, facilitating clear and impactful exchanges in diverse professional settings.
• Ability to communicate clearly and effectively in a self-directed manner, offering technical guidance, articulating ideas, prompting action, and developing strategies or policies, as necessary.

Your Application
 

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Company is

Ev. Int. Costa Rica