Analysis & Reporting Manager (Charlotte NC)

The Analysis & Reporting Manager will be responsible for managing activities relating to the Wealth Management function within the Operations Department and you will manage a team of Analysis & Reporting Operations Specialists.  The Analysis & Reporting Manager is responsible for the direct daily supervision coaching and development of the colleagues in their department serving as a subject-matter expert in Wealth Management Operations and a primary escalation point for complex operational system and client-related issues. 

Job requirements

Manage the risks associated with client reporting in a bank environment. The Analysis & Reporting Manager is expected to be a subject matter expert in all matters pertaining to Wealth Management Operations and will be responsible for providing guidance on escalated items.  They must have the ability to resolve issues/escalations in a timely manner with the ability to communicate resolutions effectively.  The manager oversees daily operational workflows using independent judgment and discretion ensuring regulatory risk and supervisory requirements are met through quality control reviews audits and adherence to established policies and procedures.  

This role oversees quality control reviews of transactions and exceptions to ensure service standards are consistently met policies and procedures are followed and all risk management and regulatory supervision requirements are fulfilled. The manager leads directs and coordinates the day-to-day activities of the Wealth Management operations team exercising independent judgment and discretion in decision-making. Accountability for team productivity and operational effectiveness is a core component of the role including implementing strategy and ensuring colleagues and processes operate as efficiently as possible. In addition the manager designs implements and maintains a formal coaching and development program to support colleague growth performance and succession readiness. 

Other Key Responsibilities Will Include: 

• Coaching and development of colleagues 
• Monitoring to ensure service levels are met 
• Willingness to embrace continuous improvement within the team  
• Develop procedures and training plans as new initiatives are implemented 
• Monitor daily workflows and make necessary adjustments to staffing 
• Provide exceptional customer service  
• Work directly with other Wealth Ops leaders in support of decision making regarding all operational improvements or required procedure changes 

Required Qualifications

• Completed high school diploma or GED equivalent

• Minimum of 5+ years of experience in Wealth Management or Brokerage Operations including demonstrated responsibility for complex operational workflows and risk management 

• Minimum of 2+ years of experience in a team lead supervisory or managerial role within Wealth Management operations with direct accountability for colleague performance coaching and development 

• Strong expertise in Wealth Management operations processes and systems including brokerage platforms- Tamarac and Black Diamond and escalation level troubleshooting 

• Proven ability to manage operational regulatory and client reporting risk within a bank environment including oversight of quality control reviews and adherence to policies and procedures 

• Demonstrated ability to resolve complex operational system or client related issues using sound judgment and discretion while clearly communicating outcomes to stakeholders 

• Experience overseeing daily workflows setting priorities and making staffing or process adjustments to meet service level expectations 

• Strong ability to manage multiple concurrent initiatives and competing priorities based on risk exposure client impact and business needs 

• Proven collaboration skills and ability to partner effectively with Wealth Management operations leaders and cross functional stakeholders 

• Proficiency with personal computer applications including the Microsoft Office Suite 

• Excellent written and verbal communication skills including the ability to deliver clear guidance feedback and escalation communications 

• Demonstrated flexibility to manage both planned initiatives and spontaneous operational issues as they arise 

Preferred Qualifications

• Completed associate or bachelor’s degree

• Direct experience managing a team of analysis and reporting brokerage operations or wealth operations specialists

• Experience serving as a primary escalation point for regulatory audit or client reporting related issues

• Demonstrated success designing or implementing formal coaching development or succession planning programs

• Experience developing or enhancing operational procedures workflows or training materials to support new initiatives

• Strong track record of driving continuous improvement operational efficiency or control enhancements within Wealth Management operations

• Experience partnering with senior operations leadership on strategic decisions related to process changes staffing models or operational risk mitigation

• Demonstrated past job stability

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F

This role is not eligible for new employer‑sponsored or current H-1 B visa holders. Applicants including current OPT L and other visa holders must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Equal Employment Opportunity

Citizens its parent subsidiaries and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age ancestry color citizenship physical or mental disability perceived disability or history or record of a disability ethnicity gender gender identity or expression genetic information genetic characteristic marital or domestic partner status victim of domestic violence family status/parenthood medical condition military or veteran status national origin pregnancy/childbirth/lactation colleague’s or a dependent’s reproductive health decision making race religion sex sexual orientation or any other category protected by federal state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit qualifications performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check which may include initial credit motor vehicle record public record prior employment verification and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

What We Do

As one of the oldest and largest financial services firms in the United States with a history dating back to 1828 we’re committed to providing solutions and expertise that support our customers clients colleagues and communities in what’s next on their own unique journey. We invest in the humans who build the logic ideas and innovations that bring new technologies to life. Investments in AI cloud computing machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us you’ll find a customer-centric culture and a supportive collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation

Why Work With Us

We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits plus a diverse culture of people and perspectives we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving and we believe you can too.

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