Analyst 1

Thank you for considering a career at Bon Secours Mercy Health!

Summary of Primary Function:

The Analyst 1 is responsible for the analysis of data/systems, researching alternatives, identifying and designing potential solutions, defining test criteria, performing system tests, implementing changes, and monitoring post implementation performance. They must have the ability to translate data into actionable information with appropriate integration. The Analyst 1 supports applications, databases, processes, workflows and functions as they relate to their specific clinical or business area. They must be established as an expert in the community in which they serve and act as a consultant for the I&T organization as evidenced by measurable outcomes.

Essential Job Functions

• Provide support for systems, processes, and customers and responds in a timely manner to ServiceNow incidents and maintain documentation of their resolution.
• Assists with the implementation and support of IT Business applications and support by connecting with vendors. supporting the internal customer in fulfilling business needs.
• Serve as the point of contact on technical issues and application vendors alongside internal client.
• Coordinate resource and project activities. Will be assigned as a project team leader on an as needed basis.
• Ability to troubleshoot and fix issues within business applications technically and help in break/fix resolution.
• Experience with managing servers and some basic knowledge about networking (i.e. understanding of vlan and IP addresses)
• Prioritizes tasks and resources to achieve goals and models priorities for other team members.
• Able to identify and pull together the appropriate individuals across teams, customer base, and leadership for collaboration on issues and projects.
• Helps Supervisor/Manager coordinate efforts to ensure the team achieves team and ministry goals and metrics.
• Capable of communicating effectively with management to provide technical and solution guidance.
• Implements and leads integrated solutions for application related technical and business issues with minimal oversight.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education Qualifications

Required Minimum Education: 4 yr /Bachelor's degree

Preferred Education: Consider Master's or other as needed for role

Minimum Qualifications

• Experience managing IT Applications as a liaison between customer/vendor
• Other Knowledge, Skills and Abilities
• Strong concept of IT technical support, vendor management, maintenance of customer services and relationships
• Experience with technical support of facilities, legal or security IT applications

Bon Secours Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Department:

SS I&T - Applications

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].