Analyst, 3PL South East

Job Details

Job Location

Freight Forwarding - Atlanta - Duluth, GA

Position Type

Full Time

Education Level

High School/G.E.D

Travel Percentage

Rarely

Job Shift

1st

Job Category

Freight Forwarding

Description

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Analyst, 3PL South East position will be responsible for freight forwarding operations. Primary duties of this role will include customer relations, coordinating ocean services, air import and export services, inland freight services, warehouse and distribution services, updating database systems, operational reporting to the Manager, and ad-hoc project support.

Responsibilities

• Inbound & Outbound Freight Forwarding Daily Operations Support
  • Work with various clients, vendors, agents, and airlines to process import/export shipments accordingly
  • Populate and update systems and track shipments
  • Monitor and support freight moves with carriers and inland freight providers
  • Prepare required shipping documents including BL, AWB's, POD's, Delivery Orders, Authority make entry, truck bills, etc.
  • Develop knowledge of all modes of transportations
• Daily Coordination with Customers and Agents
  • Provide assistance with customer/agents inquiries
  • Monitor inbound/outbound shipments for timely release, pick ups, and deliveries
  • Handle customer shipment routing requests and assign approved service provider for transportation based on carrier matrix and other factors
  • Ensure carriers and vendors compliance with customer requirements
• Customer Service
  • Prepare required documents including commercial invoices, etc. as requested by the customer
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
• Manage Demurrage/Detention/Chassis Charges
  • Minimize cost for the customers
  • Monitor inbound containers for timely release and provide status update for customer
  • If necessary, late gate open for the port and follow up till the container arrives to the final destination
  • Including general office tasks as assigned by managers and team members

Benefits of Working at Hyundai GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Qualifications

Skills & Qualifications

• Excellent written and verbal communication skills
• Proficient with PC skills: MS Office Suite (Excel, Word, PowerPoint, Outlook, Teams)
• Organizational skills on documentation handling
• Problem solving skills
• High level of attention to detail

Education & Experience

• HS Diploma/GED Required
• 1 - 2 Years of Experience in Transportation, Freight Forwarding, Logistics, Supply Chain Management, Office administrative Required
  • 2 - 5 Years Preferred

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Lift up to 20lbs
• Carry up to 20lbs
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.