Analyst 4, Business Intelligence

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for working cross-functionally to collect business intelligence requirements; develops conceptual data models, design, build, and test sets of reporting and analytic business intelligence programs. Develops processes and procedures to drive department efficiencies. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

About the Team:

The Global Product & Technology Delivery Planning and Business Operations team is responsible for the portfolio management and planning, data analytics automation, financial operations, budgeting and modeling, business case analysis, dashboarding and reporting, procurement, labor analysis for product Management and Engineer in support of the overall organization.

What we're looking for:

We are looking for an analyst to create and facilitate reporting and analysis to evaluate operational initiatives and drive efficiencies. The team member has the confidence in their current subject matter and is looking to bring new ways of working. Has the ability to aggregate, scrub, and build succinct reporting out of large swaths of data. This includes building Tableau dashboards, working with Smartsheet data and reporting tools, and reporting in Excel. Another critical skill is being detail oriented and who takes pride in delivering quality accurate data. This job will include coding and bug fixing, backend scripts that tie multiple systems together, experience with Python and SQL is required. You'll also own the development and maintenance of standard reporting measures, quantitative explanation of relevant data and ongoing analysis of alternatives and solutions. Working with your team members, you'll be involved in evaluating this reporting and recommending action plans to drive business decisions, enhance the customer experience and drive operational efficiencies.

Core Responsibilities

• Provides weekly, monthly, quarterly and annual reports. Provides special reports and analyses to support the business as necessary
• Analyze and clearly communicate data. Create front-end data visualizations that succinctly tell a story based on your data analysis. Present data informed conclusions to customers seeking answers. Experience in any BI tool a must. (Tableau, PowerBI, Looker plus SQL)
• Key system knowledge includes JIRA, Smartsheet, Excel, Powerpoint and Sharepoint
• Optimize data sources and processing rules to ensure appropriate data quality of all products utilizing trouble-shooting, design and development skills along with cross systems technical knowledge.

• Supports efforts to maintain accurate master data. Extracts data and provides analysis of master and transactional data.
• Provides analytical support of actual results against planned budget and feasibility of proposed business strategies.
• Consolidates data reports and delivers to help drive data-based strategic decision making.
• Provides user feedback to management and helps influence future systems enhancements.
• Understands the needs of non-technical application users, and develops/maintains strong support relationships with managers, leads, and end-users community in all business areas.

• Communicate well across multiple business functions; engages other team members or business units when necessary to aggregate pertinent data and drives thoughtful discussions around analysis and process improvements.
• Acts as a liaison between teammates, business owners and technical associates to ensure the data collected and processed is both actionable and relevant to the end goals.
• Other duties and responsibilities as assigned.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Knowledge of Python, SQL and Tableau required; experience with ETL, DevOps and Cloud Computing & Alteryx preferred, but not required
• Key Skills required: Verbal and written communication, detail orientated, time management, ability to work with different levels in the organization to understand requirements.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.

• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.