Analyst: Application Support Engineer

Title

Analyst: Application Support Engineer

 The Analyst Application Support Engineer will work as part of an impactful, talented team, responsible for supporting, maintaining, and optimizing application and infrastructure, database, and middleware capabilities. Securing environments that enable the development and operations of modules and solutions through continuous software updates. Enabling innovative cloud architecture, monitoring, maintaining, and supporting the operational environments.

KEY RESPONSIBILITIES:

•  Managing and ensuring smooth operations of complex hybrid cloud platforms solutions and applications
• Provide 2nd and 3rd level investigations to application and platform support incidents logged to the team
• Provisioning, operating, and maintaining systems running on AWS EKS
• Provisioning of Computing, Storage, Networking, and Security technologies in the Amazon AWS hosting environment
• Setting up Cloud Monitoring using CloudWatch or any other tool
• Management of containerized workloads and services tools like Kubernetes on AWS EKS
• Management and supporting of Load Balancers, Firewalls and network switching components
• Provide AWS operations and deployment guidance and best practices throughout the lifecycle of a project
• Configure the infrastructure to generate relevant metrics for uptime monitoring
• Configure tools to ingest monitoring data, develop alert criterion
• Monitor and fine-tune utilization of microservices resources
• Measurement, optimization, and tuning of system performance and ensuring that systems will run reliably and are highly available in a 24/7 production environment
• Support and debug issues on EKS cloud platform
• Diagnose and resolve problems, escalating and communicating issues where appropriate 
• Creation and maintenance of technical documentation and procedures 
• Adhere to defined change management procedures 
• Identify and recommend continual improvement measures 
• Must be able to perform database queries

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• B Tech degree or Postgraduate Diploma - Information Technology

Professional Qualifications

• AWS Certified Cloud Practitioner or Solutions Architect - mandatory
• Linux Certification Admin - desirable

Years of Experience

• Minimum 3 years’ experience

Other requirements

• Min 3 years’ relevant experience in supporting, deploying and / or administering infrastructure solutions
• Min 3 years’ experience of current and emerging virtualization, infrastructure, cloud and containerization technologies such as AWS, Docker, Kubernetes, etc.
• Min 3 years’ experience in scripting (automation) and configuration management using tools such as Python - essential, Yaml, Rbac, Ansible, Salt etc.
• Min 3 years’ experience building, managing and supporting AWS-based solutions and AWS native technologies
• Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
• Strong understanding and working knowledge of IT management best practice frameworks, such as ITIL and COBIT
• Strong knowledge of automation frameworks and tools
• Strong knowledge and experience on AWS (Certification compulsory)
• Min 3 years’ experience in database technologies - RDBMS, e.g. MSSQL, PostGreSQL, Oracle, MySQL, etc
• Excellent problem-solving ability in complex environments
• Knowledge of monitoring and alerting tools like Kibana, Prometheus, OpsGenie
• Hands on experience to implement alerts and notification on AWS using CloudWatch and SNS
• Hands on Experience to use S3, Lambda and CloudFront services
• Ability to work with very little supervision and to work well in a team environment
• Excellent documentation, time management and communication skills

Education

B-Tech: Information Technology (Required)

Languages

English