Analyst, Billing

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We have an exciting opportunity for an Analyst, Billing to join our growing team! As Analyst, Billing, you will report directly to the Billing Supervisor. You will be responsible for successful completion of bill cycle runs for our billing systems. Your responsibilities will also include billing support for the billing systems to ensure customer’s receive accurate bills and Brightspeed revenues are accurately generated and reported. You will work with the project management, technical and process teams to implement system enhancements, fixes, and process procedures to ensure billing accuracy and revenue generation. Come help us build the best and fastest fiber-optic network in America!

As Analyst, Billing, you will have the following duties:

• Successful completion of bill cycle runs in the billing systems
• Conduct various pre-bill quality checks
• Resolve any potential issues prior to bill cycle run
• Initiate bill cycle runs
• Monitor cycle progress
• Resolve rating, rendering, acceptance and delivery errors timely, working with IT and Operational teams
• Conduct various quality checks
• Produce trending analysis to identify any revenue impacting issues
• Analyze trending report data and perform variance analysis and report findings to management
• Set-up customers with Electronic Data Interchange (EDI) received via requests
• Monitor and respond to emails sent to Billing Team mailbox
• Assist, as needed, with Bill Messaging Requests
• Assist in resolution of Bill Preview issues
• Facilitate and coordinate calls to address and resolve recurring billing issues

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• 3+ years of experience in billing operations
• Strong interpersonal and communication skills
• Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management
• Relationship-builder and strong listening skills
• Demonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence; conveys sound judgment; builds trust; is collaborative, insightful, proactive, and future-focused
• Well–organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments
• Demonstrates integrity and the highest ethical standards in all aspects· Ability to learn complex systems, process quickly and be able to convey that knowledge to others
• Strong analytical and problem-solving skillset

BONUS POINTS FOR:

• Bachelor’s degree in Finance, Accounting, Business, or related field
• Telecommunications industry experience

#LI-AK1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice