Analyst, Client Service
Job Description
Client Service -
- Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
- Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base.
- Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
- Leverages a general understanding of broader BNY Mellon services and offerings. Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed. Tracks information related to general client issues and needs to support business development efforts.
- Participates in internal activities and initiatives designed to improve the client experience.
- No direct reports. Supports a selected number of client accounts of limited complexity.
- Bachelors degree or the equivalent combination of education and experience is required.0-3 years of total work experience preferred. Experience in an operational area and/or client services preferredBNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Date Posted
10/14/2022
Views
5
Positive
Subjectivity Score: 0.8
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