Analyst, Customer Intelligence (Data Analytics & Strategy)

The Analyst, Customer Intelligence is responsible for developing and implementing data analysis & visualization strategic tools that optimize statistical efficiency & provides the team with actionable data. The Analyst will be responsible for the creation and administration of custom dashboards and provide actionable insights based on data & results. This position will be working hybrid and is based in San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

• Gather, review, and analyze unit results and needs, to generate insights, reports, and data visualization metrics.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Prepare detailed reports and dashboards to communicate findings and recommendations to the corresponding unit.
• Serves as a liaison among partner units in order to analyze, validate, and communicate data and improvement needs.
• Locate and define new potential process improvement opportunities as a result of data insights. 
• Ensure compliance with regulatory agency guidelines and standards.
• Support internal stakeholders in a timely and attentive manner by communicating concerns and future needs.
• Other duties may be assigned.

MININUM REQUIREMENTS:

• Bachelor’s degree in business, computer science, information systems, technology, or related field is required.
• Two (2) years of experience in data analysis, reporting, metrics, dashboard creation and/or data related programming in the financial, fraud or technology industries.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Technical experience in data models, data mining & data visualization techniques is required.
• Demostrated strong analytical and problem-solving skills, the ability to think critically and approach complex challenges with a strategic attitude.
• Ability to understand, interpret, and analyze data quickly and accurately.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities. Also able to work effectively in a team environment.
• Must possess excellent interpersonal, written and verbal communication skills both in English and Spanish to conduct interactions with business leaders, write technical reports, and communicate effectively at all levels of the organization.
• AI-driven with a knack for incorporating machine learning models to improve data analysis and provide predictive and forward-looking insights.

Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)

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