Analyst, Customer Quality

Job Title:

Analyst, Customer Quality

Job Description:

As an Analyst, Customer Quality, you will support the global Customer Quality Engineering (CQE) team by handling various administrative tasks, data retrieval, and analysis. Your role is pivotal in enabling CQE to perform in-depth investigations and provide solutions that meet customer quality requirements.

Role: Analyst, Customer Quality

As an Analyst, Customer Quality, you will support the global Customer Quality Engineering (CQE) team by handling various administrative tasks, data retrieval, and analysis. Your role is pivotal in enabling CQE to perform in-depth investigations and provide solutions that meet customer quality requirements.

Primary Duties & Responsibilities

• Extract and consolidate Level 1 OCAP data into standard templates, ensuring timely submission to the CQE.

• Gather initial product investigation data and information, assisting CQE in completing comprehensive OCAP reports.

• Support CQE in executing quality notification (QN) administrative tasks.

• Generate periodic base SPC/PCS reports based on customer requirements.

• Assist CQE in data extraction, analysis, report preparation, and project follow-up.

• Validate Certificates of Analysis (COA) as needed.

• Perform other assigned tasks or duties as directed by Customer Quality Management.

• Identify and propose efficiency improvements in quality analyst workflows.

• Ensure compliance with organizational protocols, including safety, quality standards (ISO), SOPs, and Entegris Quality Operating Systems.

Key Accountabilities

• Deliver timely and accurate data and reports to support customer quality initiatives.

• Ensure efficient and effective execution of assigned tasks.

Position Requirements

• Bachelor's degree in Computer Science, Science, Mathematics, Business, or a related field.

• Minimum 5 years of experience in data extraction, analysis, and reporting. Additional experience in manufacturing or quality control is a plus.

• Proficiency in data extraction, analysis, and reporting.

• Experience in a manufacturing or quality control environment is an advantage.

• Proficiency in Microsoft Office applications (Excel, PowerPoint, etc.).

• Understanding of manufacturing processes and quality control.

• Basic knowledge of SPC (Statistical Process Control).

• Familiarity with general quality systems (e.g., ISO standards).

Skills:

• Strong analytical and data interpretation skills.

• Effective communication skills (spoken and written), with proficiency in English.

• Strong interpersonal skills for cross-regional collaboration.

Personal Attributes:

• Dedicated, proactive, and detail-oriented.

• Open to feedback and eager to learn new skills.

• Confident in presenting ideas and collaborating with others.

• Positive, team-oriented mindset.

• Able to multitask and work independently with minimal supervision.