Analyst, Day of Departure

What Will You Be Doing?

The Day of Departure Analyst works actively with airports across the network to resolve inventory related operational problems and issues.

Essential Functions

• Responsible for providing primary interface with airports and System Operations Center (SOC) to resolve inventory-related operational problems and issues.
• Proactively coordinate and implement accommodation plans for passengers whose travel has been disrupted by oversales, downgrades, or irregular operations.
• Proactively identify oversold flights, follow the denied boarding procedures, provide protection, and issue compensation.
• Secure accommodation options for passengers inconvenienced by controllable delays, cancellations, oversales, or downgrades, including the assigning other airline protection as necessary.
• Monitor all ongoing station processes (check-in and boarding process), assessing potential departure delays. Monitor flight progress, updating flight information as necessary.
• Notification of passengers, via electronic communications, of known oversold flights and downgrades.
• Perform manual automated check-in functions, answer calls from/to stations, process re-accommodations for all equipment swaps, and block inoperative seats.
• Perform booking refunds within policy and monitor refunds solicited by airports (PNRs on queue RFQ64).
• Assist airports with special requests.
• Provide support for domestic and international locations.
• Provide clarification on Frontier policy and procedure.
• Handle incoming phone calls or chat messages from airport agents.
• Monitor and respond to emails in a timely and efficient manner.
• Anticipate and respond to special operational needs as required.

Other Functions

• Communicate and coordinate all accommodation plans and passenger information with Airport/Station personnel.
• Inform Day of Departure Supervisor of potential/on-going Airport and passenger issues.

Qualifications

• Minimum 2 years of airline operations experience or equivalent in education
• High school diploma or equivalent required; college degree preferred

Knowledge, Skills and Abilities

• Ability to multi-task under high stress, time sensitive conditions.
• Self-driven, strong decision-making skills leading to success, ability to plan, implement and manage situations
• Ability to communicate effectively and concisely with a wide variety of individuals.
• Ability to work nights, weekends, and/or holidays as well as extended hours outside of the scheduled shift

Equipment Operated

Standard office equipment, including PC, copier, printer

Work Environment

• This role will be based at our headquarters in Denver, CO (periodic travel may be required).
• Typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Salary Range: $48,160 - $60,200

Please Note: This posting will expire on April 5th at 4:00PM MT.

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.