Analyst -- Disputes Strategy -- Richardson -- Platform Solutions

Job Description

As part of the Disputes Strategy team, you will be responsible for the development of new analytical strategies, business processes and solutions to provide best customer experience related to disputes and protecting the firm from financial losses due to disputes for cards, consumer, and deposit products. The role will involve working closely with product, technology, Operations, Legal, Compliance teams to develop solutions and improve the performance of the portfolio. As part of this team, you will be responsible for:

• Analytics and strategy execution to modernize the dispute processing and enhance agent productivity
• Working with technology team to find, develop and implement solutions that would help in enhancing customer experience, improving operating efficiency and lower losses.
• Develop dashboards and control reports to monitor strategies and support the management of the business
• Liaise with operations teams to identify trends and opportunities for process improvements
• Develop appropriate narratives to respond to any regulatory requests around disputes program

Job Summary and Responsibilities

• Use a data-driven approach to develop and design solutions
• Review, evaluate and drive selection of new vendors or technologies to enhance the dispute strategy and mitigate emerging risks
• Establish the appropriate analytical environment and reporting to ensure comprehensive dispute coverage
• Coordinate directly with the Customer Operations leadership team responsible for execution of the dispute strategy
• Research and remain current on the latest industry fraud trends and recommend tools, services, and practices for improvement
• Identify and develop analytics for process improvements/automation to maximize agent efficiency for dispute resolution

Preferred Qualifications

• Bachelor's degree in Mathematics, Statistics, Economics, Finance, Engineering or a related field
• 1-5 years of risk management experience with debit cards, credit cards, checking products
• Experience with using data science tools (Python, Spark preferred) to solve business problems
• Experience of building quantitative strategies for dispute processing for fintechs and cards industry
• Working knowledge related to interpretation of Reg Z and Reg E is preferred
• Experience with consumer banking dispute processing tools and methodologies

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

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