Analyst, EUC

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

Who we are looking for:

The CarMax Technology Support Analyst is responsible for identifying, analyzing and repairing End User computing problems involving end user equipment and software packages. The position acts as a consultant with the end users to identify and recommend hardware and software solutions. If you are looking to join a collaborative team where you can create innovative solutions that provide value to our business, your job search ends here.

CarMax is seeking a Senior Technology Support Analyst who will be responsible for supporting customer solutions. This process includes continuous delivery, optimization, monitoring, Infrastructure support, and implementation. As a member of the team, you will work alongside call center teams to ensure site reliability.

 The Day to Day

• Provide technical expertise to resolve Tier 2 computer software, hardware, and peripheral equipment problems
• Assist with the administration of computer security policies and vulnerability checks using established policies and procedures
• Maintains and updates helpdesk tickets, move-add-change-requests, and daily reports
• Perform end user move-add-change requests
• Provide and coordinate warranty and non-warranty technical assistance for hardware and software for 3rd party vendor repair and follow-up
• Assist with the implementation of tactical projects and software releases using predefined project methodologies

Position Requirements

• Drives through obstacles and time constraints to successfully deliver tasks to completion
• Can effectively manage multiple projects and provide daily status reports
• Delivers solutions through building consensus in both business and technical perspectives
• Strong teamwork skills, ability to learn quickly, excellent written and spoken communication.
• Ability to use a wide variety of open source technologies and cloud services
• Experience implementing and maintaining highly secure infrastructure solutions.
• Experience with multiple hardwaresoftware platforms
  • Windows 10
  • Microsoft Office 365
  • Support of IP Phones
  • Support of Network and Wireless Infrastructure
• Education and/or Experience:
• 2+ years of experience within the IT industry
• 2+ years degree in IT related course of study
• 2+ years of experience in Windows Operating Systems, Windows 7 or newer system, IP based networks, Microsoft Office products and peripheral equipment (printers, scanners)

Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center and have a Hybrid work arrangement. 

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. 

About CarMax 

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. 

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. 

Our Commitment to Diversity and Inclusion:  

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. 

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. 

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.