Analyst, Fraud Investigations

About the Role:

As a Risk Operations Analyst, you will be responsible for handling outbound and inbound interactions related to fraud, documenting cases, and investigating potentially fraudulent activity. A successful analyst will be able to work with internal teams and external customers to resolve cases of fraud and minimize potential losses.

Please note: this position will be on-site full me in the Phoenix, Arizona office.

Pay: $24.00/Hour

What You'll Do:

• Investigate and complete workflows related to customers claims of fraud
• Perform investigations executing preliminary review, triage, and mitigation of fraud events, by use of internal data, publicly available information, along with various internal systems and input into a case management software
• Review an inbound queue of emails and voicemails responding to customer inquiries accordingly, ensuring identity verifications are compliant and SLAs are met
• Respond to credit disputes related to fraud ensuring deadlines are met and triages are performed diligently
• Communicate effectively with our customer service team related to customer claims of fraud making sure new and existing claims are being followed up on in a timely manner
• Provide input and collaborate on ad hoc assignments/projects as necessary

What We Look For:

• Bachelor's Degree (preferred) in a related field from an accredited college or university
• 1-2 years of experience in analyzing fraud trends, fraud disputes and prevention a plus Proficiency in Google Sheets and Microsoft Excel
• Exceptional analytical, troubleshooting, motivating, and problem-solving skills
• Excellent verbal and written communication skills
• Comfortable working in a startup culture with the ability to earn trust

What We Offer You: 

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