Analyst, Fraud Investigations (Flexpay)

About the Role:
As a Fraud Investigations Analyst with our Flexpay product, you will be responsible for handling inbound claims of fraud, documenting cases, and investigating potentially fraudulent activity. A successful analyst will be able to work with internal teams and external customers to resolve cases of fraud and minimize potential losses. This position will be on-site full time in the Phoenix, Arizona office.

What You'll Do:

• Conduct thorough investigations on customer’s claims of fraud by  utilizing internal data and open-source research tools to substantiate or unsubstantiate those claims
• Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information
• Review an inbound queue of emails responding to customer inquiries accordingly, ensuring identity verifications are compliant and SLAs are met
• Respond to credit disputes related to fraud ensuring deadlines are met and triages are performed diligently
• Communicate effectively with our fraud operations team related to customer claims of fraud making sure new and existing claims are being followed up on in a timely manner
• Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners

What We Look For:

• 2-3 years of BSA/AML, Investigations, or Fraud related experience
• Bachelor's degree required
• Experience working in a production-based environment, managing an assigned work queue, and large datasets
• Strong interpersonal, analytical, and problem-solving skills
• Outstanding verbal and written communication skills, attention to detail, and the ability to work independently 

Nice to Have:

• Advanced Excel knowledge
• CAMS, CFE, and/or CGSS preferred
• Prior experience in FinTech or start-up environment
• Proficiency in SQL

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development  
• Paid parental leave
• Health & wellness initiatives

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