Analyst II, Systems

Job Summary

The Systems Analyst is part of the Business Applications team that supports Yardi Voyager, Rent Cafe, and other systems that support the Leasing process. This position is the primary support liaison and single point of contact between field staff and Information Technology. Troubleshoots and works with end-users to ensure that applications are provisioned correctly, and security groups are assigned in accordance with policy. The incumbent keeps pace with changes in program operations, policies and/or procedures.

Essential Job Duties and Responsibilities

• Daily support of IH's systems and applications
• Manages support ticketing system to assist end-users with trouble issues or knowledge requests.
• Experience supporting in-house applications, including identifying trending issues
• Identify and communicate potential system, process and training improvements that will drive increased user adoption, improved user satisfaction and overall data integrity;
• Payscan role setup and workflow, workflow management
• Assist with Yardi user security, user roles and menus.
• Manages support ticketing system to assist end-users with trouble issues or knowledge requests.
• Hands on experience as a Yardi Admin including performing ETL etc

Education and/or Experience

• College degree or equivalent work/technical experience;
• 3+ years related technical support experience
• Ability to work independently, as well as part of a team, on multiple projects
• Must have experience training and supporting Yardi Voyager, RENTCafe Site Manager, PAYscan
• Must be detail oriented, organized, and able to follow policy and directions.
• Customer service-oriented with excellent problem-solving and analytical skills
• Minimum of 3 years' experience with advanced proficiency in Yardi. Experience with Yardi is required.

Skills/Specialized Knowledge

• Prior customer service/Help Desk experience required
• Demonstrated knowledge of Microsoft Office (Word, Excel, Access, and Outlook), CTI technology and telephony.
• Superior verbal communication skills
• Excellent interpersonal skills and the ability to communicate effectively with all levels of the organization
• Ability to work in an extremely fast paced and stressful environment
• Excellent time management skills
• Capable of performing multi-tasking
• Possesses a high level of attention to detail
• Ability to solve problems, overcome obstacles, and make recommendations on the go
• Works well both as an individual and as part of a team

Other Requirements

• Must maintain professional appearance.
• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

Physical and Mental Demands

This position will involve long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

Standard office working environment that may be busy and noisy at times.

Salary Range

$65,520.00 - $113,568.00Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected].

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.