Analyst II Technical Customer Support

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Analyst II Technical Customer Support for Beckman Coulter Diagnostics is responsible for designing, developing, coordinating, and delivering industry leading training to end users and support personnel.

This position is part of the Global Professional Development department located in Miami, FL and will be Hybrid (Miami local). At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Miami Training Center team and report to the Miami Training Supervisor responsible for ensuring that quality training is offered to meet the needs of our end users. If you thrive in a dynamic, self-motivated, and innovative role and want to work to build a world-class global Professional Development organization-read on.

In this role, you will have the opportunity to:

• Deliver technical training programs and support materials for hematology, urinalysis and clinical information systems to customers
• Utilize principles of instructional design in course development projects.

• Apply different adult learning styles and modalities to classroom instruction.
• Training content delivered via classroom, e-learning, webinars and other distance and self-paced, or on-demand learning methods.
• Use development content tools (Articulate, Camtasia, Storyline) to create effective and engaging e-learning.
• Design and develop training materials including storyboards, job aids, participant and instructor guides. All materials will be based on content and specifications provided by subject matter experts
• Work with service management to standardize global training content delivery.

The essential requirements of the job include:

• Bachelor's degree in Clinical Laboratory Science, Biomedical Engineering, or equivalent field with 2+ years of relevant experience OR Master's degree in same fields with 0+ years of experience
• Ability to travel up to 25% domestically

It would be a plus if you also possess previous experience in:

• Clinical laboratory experience
• Technical aptitude to comprehend technical product training content

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.